Chat Statistics

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time. Your all chat data reports get and view in this API and you see data Today, Yesterday, daily, weekly and monthly parameter in multiple ways like this: Chats Statistics, Average Chat time, Conversion Rate etc.

Chat Statistics api parameter in Select your timezone, date start, date end, and filter_type. Filter Type in today, yesterday, daily, weekly and monthly parameter available.

Chat Statistic

Average Chat tim

Customer Satisfactio

Parameter

Value

Path

https://app.acquire.io/api/analytics/general/chat-statistics

Method

POST

Authorization

Bearer [YOUR_API_AUTH_TOKEN]

Content-type

application/x-www-form-urlencoded

Body

Parameter

Value

timezone

Europe/London

date_start

2018-08-25 00:00:00

date_end

2018-09-3 23:59:59

filter_type

daily

Response JSON

{
"success": true,
"error": null,
"data": {
"chat_statistics": {
"graph_row": {
"chat_date": [
"25 Aug",
"26 Aug",
"27 Aug",
"28 Aug",
"29 Aug",
"30 Aug",
"31 Aug",
"01 Sep",
"02 Sep",
"03 Sep"
],
"chat_answered": [
13,
2,
49,
83,
37,
45,
48,
27,
0,
11
],
"chat_missed": [
10,
0,
11,
7,
3,
8,
2,
0,
0,
1
],
"chat_total": [
23,
4,
63,
90,
42,
53,
52,
29,
0,
12
],
"chat_response_time": [
0.5,
0.1,
1.23,
0.15,
0.14,
0.22,
0.21,
9.4,
0,
0.17
],
"resp_avg": [
1.44,
12.21,
5.51,
10.27,
17.34,
14.28,
26.33,
5.47,
0,
4.1
],
"rating_total": [
3,
0,
5,
2,
2,
5,
5,
4,
0,
1
],
"rating_avg": [
5,
0,
4,
4,
4,
4,
5,
5,
0,
4
],
"rating_1": [
0,
0,
1,
0,
0,
0,
0,
0,
0,
0
],
"rating_2": [
0,
0,
0,
0,
0,
1,
0,
0,
0,
0
],
"rating_3": [
0,
0,
0,
0,
1,
0,
0,
0,
0,
0
],
"rating_4": [
1,
0,
0,
2,
0,
2,
1,
0,
0,
1
],
"rating_5": [
2,
0,
4,
0,
1,
2,
4,
4,
0,
0
]
},
"total_res_time": "00:01:05",
"total_chat": 368,
"total_answered": 315,
"total_missed": 42,
"zero_thirty": 64,
"thirty_two_min": 44,
"two_five_min": 55,
"five_plus": 148
}
}
}

Sample Code

PHP
Ruby
cURL
jQuery
Python
Node
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => "https://app.acquire.io/analytics/general/chat-statistics",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type=",
CURLOPT_HTTPHEADER => array(
"Authorization: Bearer [YOUR_API_AUTH_TOKEN]",
"Content-Type: application/x-www-form-urlencoded"
),
));
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
require 'uri'
require 'net/http'
url = URI("https://app.acquire.io/analytics/general/chat-statistics")
http = Net::HTTP.new(url.host, url.port)
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer [YOUR_API_AUTH_TOKEN]'
request["Content-Type"] = 'application/x-www-form-urlencoded'
request.body = "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type="
response = http.request(request)
puts response.read_body
curl --request POST \
--url 'https://app.acquire.io/analytics/general/chat-statistics' \
--header 'Authorization: Bearer [YOUR_API_AUTH_TOKEN]' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data 'timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type='
var settings = {
"async": true,
"crossDomain": true,
"url": "https://app.acquire.io/analytics/general/chat-statistics",
"method": "POST",
"headers": {
"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
"Content-Type": "application/x-www-form-urlencoded"
},
"data": {
"timezone": "Europe/London",
"date_start": "2018-08-25 00:00:00",
"date_end": "2018-09-03 23:59:59"
}
}
$.ajax(settings).done(function (response) {
console.log(response);
});
import requests
url = "https://app.acquire.io/analytics/general/chat-statistics"
payload = "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type="
headers = {'Authorization':'Bearer [YOUR_API_AUTH_TOKEN]','Content-Type': 'application/x-www-form-urlencoded'}
response = requests.request("POST", url, data=payload, headers=headers)
print(response.text)
var qs = require("querystring");
var http = require("http");
var options = {
"method": "POST",
"hostname": [
"app",
"acquire",
"io"
],
"path": [
"analytics",
"general",
"chat-statistics"
],
"headers": {
"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
"Content-Type": "application/x-www-form-urlencoded"
}
};
var req = http.request(options, function (res) {
var chunks = [];
res.on("data", function (chunk) {
chunks.push(chunk);
});
res.on("end", function () {
var body = Buffer.concat(chunks);
console.log(body.toString());
});
});
req.write(qs.stringify({ timezone: 'Europe/London',
date_start: '2018-08-25 00:00:00',
date_end: '2018-09-03 23:59:59',
filter_type: undefined }));
req.end();