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Overview

Retrieve general chat data.

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Overview

GET https://{{account_id}}.acquire.io/api/v1/analytics/chat/chat-overview

Retrieve overview data for chat.

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Query Parameters

Name
Type
Description

start_date

string

Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g. 2021-01-01 00:00:00)

end_date

string

Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)

offset

string

This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00

output

string

json or csv

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Headers

Name
Type
Description

Authorization

string

Bearer ***YOUR_API_KEY***

{
  "data": {
    "chatOverview": {
      "data": {
        "graphRow": {
          "labels": [
            "05 AM",
            "06 AM",
            "07 AM",
            "08 AM",
            "09 AM",
            "10 AM",
            "11 AM",
            "12 PM",
            "01 PM",
            "02 PM",
            "03 PM",
            "04 PM",
            "05 PM",
            "06 PM",
            "07 PM",
            "08 PM",
            "09 PM",
            "10 PM",
            "11 PM",
            "12 AM",
            "01 AM",
            "02 AM",
            "03 AM",
            "04 AM"
          ],
          "totalChats": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "totalAnsweredChats": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "totalOfflineChats": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "totalMissedChats": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "averageResponseTime": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ]
        },
        "summary": {
          "totalChats": {
            "current": 0,
            "previous": 0
          },
          "totalAnsweredChats": {
            "current": 0,
            "previous": 0
          },
          "totalOfflineChats": {
            "current": 0,
            "previous": 0
          },
          "totalMissedChats": {
            "current": 0,
            "previous": 0
          },
          "averageResponseTime": {
            "current": 0,
            "previous": 0
          },
          "averageChatTime": {
            "current": 0,
            "previous": 0
          },
          "averageRating": {
            "current": 0,
            "previous": 0
          }
        }
      },
      "success": true,
      "output": "json"
    }
  }
}

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Chat Handle Time

GET https://{{account_id}}.acquire.io/api/v1/analytics/chat/chat-handle-time

Retrieve data for chat handle time.

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Query Parameters

Name
Type
Description

start_date

string

Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)

end_date

string

Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)

offset

string

This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00

output

string

json or csv

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Headers

Name
Type
Description

Authorization

string

Bearer ***YOUR_API_KEY***

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Busiest Periods for Inbound Chats

GET https://{{account_id}}.acquire.io/api//v1/analytics/chat/busiest-periods-chats

Retrieve data for busiest inbound chat periods.

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Query Parameters

Name
Type
Description

start_date

string

Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)

end_date

string

Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)

offset

string

This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00

output

string

json or csv

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Headers

Name
Type
Description

Authorization

string

Bearer ***YOUR_API_KEY***

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