Overview
Retrieve general chat data.
Overview
GET https://{{account_id}}.acquire.io/api/v1/analytics/chat/chat-overview
Retrieve overview data for chat.
Query Parameters
Name
Type
Description
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g. 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
json or csv
Headers
Name
Type
Description
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"chatOverview": {
"data": {
"graphRow": {
"labels": [
"05 AM",
"06 AM",
"07 AM",
"08 AM",
"09 AM",
"10 AM",
"11 AM",
"12 PM",
"01 PM",
"02 PM",
"03 PM",
"04 PM",
"05 PM",
"06 PM",
"07 PM",
"08 PM",
"09 PM",
"10 PM",
"11 PM",
"12 AM",
"01 AM",
"02 AM",
"03 AM",
"04 AM"
],
"totalChats": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"totalAnsweredChats": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"totalOfflineChats": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"totalMissedChats": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"averageResponseTime": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"summary": {
"totalChats": {
"current": 0,
"previous": 0
},
"totalAnsweredChats": {
"current": 0,
"previous": 0
},
"totalOfflineChats": {
"current": 0,
"previous": 0
},
"totalMissedChats": {
"current": 0,
"previous": 0
},
"averageResponseTime": {
"current": 0,
"previous": 0
},
"averageChatTime": {
"current": 0,
"previous": 0
},
"averageRating": {
"current": 0,
"previous": 0
}
}
},
"success": true,
"output": "json"
}
}
}
Chat Handle Time
GET https://{{account_id}}.acquire.io/api/v1/analytics/chat/chat-handle-time
Retrieve data for chat handle time.
Query Parameters
Name
Type
Description
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
json or csv
Headers
Name
Type
Description
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"chatHandleTime": {
"data": {
"graphRow": {
"labels": [
"05 AM",
"06 AM",
"07 AM",
"08 AM",
"09 AM",
"10 AM",
"11 AM",
"12 PM",
"01 PM",
"02 PM",
"03 PM",
"04 PM",
"05 PM",
"06 PM",
"07 PM",
"08 PM",
"09 PM",
"10 PM",
"11 PM",
"12 AM",
"01 AM",
"02 AM",
"03 AM",
"04 AM"
],
"zeroToThirty": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"thirtyToTwo": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"twoToFive": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"fiveOrMore": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"averageHandlingTime": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"summary": {
"zeroToThirty": {
"current": 0,
"previous": 0
},
"thirtyToTwo": {
"current": 0,
"previous": 0
},
"twoToFive": {
"current": 0,
"previous": 0
},
"fiveOrMore": {
"current": 0,
"previous": 0
},
"totalHandlingTime": {
"current": 0,
"previous": 0,
"info": "The total amount of time your team spent on chats during the selected period."
},
"averageHandlingTime": {
"current": null,
"previous": 0
}
}
},
"success": true,
"output": "json"
}
}
}Busiest Periods for Inbound Chats
GET https://{{account_id}}.acquire.io/api//v1/analytics/chat/busiest-periods-chats
Retrieve data for busiest inbound chat periods.
Query Parameters
Name
Type
Description
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
json or csv
Headers
Name
Type
Description
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"busiestPeriodsChats": {
"data": {
"graphRow": {
"data": [
{
"label": "05 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "06 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "07 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "08 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "09 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "10 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "11 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "12 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "01 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "02 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "03 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "04 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "05 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "06 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "07 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "08 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "09 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "10 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "11 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "12 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "01 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "02 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "03 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "04 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
}
]
}
},
"success": true,
"output": "json"
}
}
}Last updated