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General Analytics

get
Overview

https://{{account_id}}.acquire.io/api/v1/analytics/general/cases-overview
Request
Response
Request
Headers
Authorization
required
string
Bearer ***YOUR_API_KEY***
Query Parameters
start_date
required
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
required
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
optional
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
optional
string
json or csv
Response
200: OK
{
  "data": {
    "casesOverview": {
      "data": {
        "graphRow": {
          "labels": [
            "05 PM",
            "06 PM",
            "07 PM",
            "08 PM",
            "09 PM",
            "10 PM",
            "11 PM",
            "12 AM",
            "01 AM",
            "02 AM",
            "03 AM",
            "04 AM",
            "05 AM",
            "06 AM",
            "07 AM",
            "08 AM",
            "09 AM",
            "10 AM",
            "11 AM",
            "12 PM",
            "01 PM",
            "02 PM",
            "03 PM",
            "04 PM"
          ],
          "total": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            7,
            0,
            0,
            4,
            5,
            6
          ],
          "pendingToActive": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            7,
            0,
            0,
            4,
            5,
            6
          ],
          "activeToClose": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            6,
            0,
            0,
            4,
            5,
            6
          ],
          "reopened": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "avgPendingToActiveTime": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            4.5714,
            0,
            0,
            5.25,
            3.8,
            5
          ],
          "avgActiveToCloseTime": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            4,
            0,
            0,
            6,
            6.4,
            7.8333
          ]
        },
        "summary": {
          "total": {
            "current": 22,
            "previous": 0
          },
          "pendingToActive": {
            "current": 22,
            "previous": 0
          },
          "activeToClose": {
            "current": 21,
            "previous": 0
          },
          "reopened": {
            "current": 0,
            "previous": 0
          },
          "avgPendingToActiveTime": {
            "current": 5,
            "previous": 0
          },
          "avgActiveToCloseTime": {
            "current": 6,
            "previous": 0
          }
        }
      },
      "success": true,
      "output": "json"
    }
  }
}

get
By Channel

https://{{account_id}}.acquire.io/api/v1/analytics/general/cases-by-channel
Request
Response
Request
Headers
Authorization
required
string
Bearer ***YOUR_API_KEY***
Query Parameters
start_date
required
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
required
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
optional
string
This para
offset
optional
string
meter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
optional
string
json or csv
Response
200: OK
{
  "data": {
    "casesByChannel": {
      "data": {
        "graphRow": {
          "labels": [
            "05 AM",
            "06 AM",
            "07 AM",
            "08 AM",
            "09 AM",
            "10 AM",
            "11 AM",
            "12 PM",
            "01 PM",
            "02 PM",
            "03 PM",
            "04 PM",
            "05 PM",
            "06 PM",
            "07 PM",
            "08 PM",
            "09 PM",
            "10 PM",
            "11 PM",
            "12 AM",
            "01 AM",
            "02 AM",
            "03 AM",
            "04 AM"
          ],
          "totalCases": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "totalChats": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "totalMails": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "totalVoip": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "totalPrivateForms": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "socialAppsCases": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ]
        },
        "summary": {
          "totalCases": {
            "current": 0,
            "previous": 1
          },
          "totalChats": {
            "current": 0,
            "previous": 0
          },
          "totalMails": {
            "current": 0,
            "previous": 0
          },
          "totalVoip": {
            "current": 0,
            "previous": 0
          },
          "socialAppsCases": {
            "current": 0,
            "previous": 0
          },
          "totalPrivateForms": {
            "current": 0,
            "previous": 1
          }
        }
      },
      "success": true,
      "output": "json"
    }
  }
}

get
By Busiest Periods for Cases

https://{{account_id}}.acquire.io/api/v1/analytics/general/busiest-periods-cases
Request
Response
Request
Headers
Authorization
required
string
Bearer ***YOUR_API_KEY***
Query Parameters
start_date
required
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
required
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
optional
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
optional
string
json or csv
Response
200: OK
{
  "data": {
    "busiestPeriodsCases": {
      "data": {
        "graphRow": {
          "data": [
            {
              "label": "05 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "06 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "07 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "08 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "09 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "10 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "11 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "12 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "01 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "02 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "03 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "04 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "05 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "06 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "07 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "08 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "09 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "10 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "11 PM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "12 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "01 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "02 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "03 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            },
            {
              "label": "04 AM",
              "00 AM": 0,
              "02 AM": 0,
              "04 AM": 0,
              "06 AM": 0,
              "08 AM": 0,
              "10 AM": 0,
              "12 PM": 0,
              "14 PM": 0,
              "16 PM": 0,
              "18 PM": 0,
              "20 PM": 0,
              "22 PM": 0
            }
          ]
        }
      },
      "success": true,
      "output": "json"
    }
  }
}

​

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Last updated 6 days ago
Contents
get
Overview
get
By Channel
get
By Busiest Periods for Cases