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General Analytics

General analytics endpoints.

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Overview

GET https://{{account_id}}.acquire.io/api/v1/analytics/general/cases-overview

Retrieve data for cases including "Pending to Active", "Active to Closed ", "Reopened", "Avg Pending to Active Time", "Avg Active to Close Time".

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Query Parameters

Name
Type
Description

start_date

string

Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)

end_date

string

Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)

offset

string

This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00

output

string

JSON or CSV

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Headers

Name
Type
Description

Authorization

string

Bearer ***YOUR_API_KEY***

{
  "data": {
    "casesOverview": {
      "data": {
        "graphRow": {
          "labels": [
            "05 PM",
            "06 PM",
            "07 PM",
            "08 PM",
            "09 PM",
            "10 PM",
            "11 PM",
            "12 AM",
            "01 AM",
            "02 AM",
            "03 AM",
            "04 AM",
            "05 AM",
            "06 AM",
            "07 AM",
            "08 AM",
            "09 AM",
            "10 AM",
            "11 AM",
            "12 PM",
            "01 PM",
            "02 PM",
            "03 PM",
            "04 PM"
          ],
          "total": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            7,
            0,
            0,
            4,
            5,
            6
          ],
          "pendingToActive": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            7,
            0,
            0,
            4,
            5,
            6
          ],
          "activeToClose": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            6,
            0,
            0,
            4,
            5,
            6
          ],
          "reopened": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "avgPendingToActiveTime": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            4.5714,
            0,
            0,
            5.25,
            3.8,
            5
          ],
          "avgActiveToCloseTime": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            4,
            0,
            0,
            6,
            6.4,
            7.8333
          ]
        },
        "summary": {
          "total": {
            "current": 22,
            "previous": 0
          },
          "pendingToActive": {
            "current": 22,
            "previous": 0
          },
          "activeToClose": {
            "current": 21,
            "previous": 0
          },
          "reopened": {
            "current": 0,
            "previous": 0
          },
          "avgPendingToActiveTime": {
            "current": 5,
            "previous": 0
          },
          "avgActiveToCloseTime": {
            "current": 6,
            "previous": 0
          }
        }
      },
      "success": true,
      "output": "json"
    }
  }
}

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By Channel

GET https://{{account_id}}.acquire.io/api/v1/analytics/general/cases-by-channel

Retrieve the amount of cases that occurred during a time period by channel: total, chats, mail, voip, private form, and social media.

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Query Parameters

Name
Type
Description

start_date

string

Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)

end_date

string

Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)

offset

string

This para

offset

string

meter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00

output

string

JSON or CSV

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Headers

Name
Type
Description

Authorization

string

Bearer ***YOUR_API_KEY***

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By Busiest Periods for Cases

GET https://{{account_id}}.acquire.io/api/v1/analytics/general/busiest-periods-cases

Retrieve the amount of cases that occurred during a specified time period.

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Query Parameters

Name
Type
Description

start_date

string

Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)

end_date

string

Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)

offset

string

This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00

output

string

JSON or CSV

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Headers

Name
Type
Description

Authorization

string

Bearer ***YOUR_API_KEY***

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