General Analytics
General analytics endpoints.
Overview
GET https://{{account_id}}.acquire.io/api/v1/analytics/general/cases-overview
Retrieve data for cases including "Pending to Active", "Active to Closed ", "Reopened", "Avg Pending to Active Time", "Avg Active to Close Time".
Query Parameters
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
JSON or CSV
Headers
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"casesOverview": {
"data": {
"graphRow": {
"labels": [
"05 PM",
"06 PM",
"07 PM",
"08 PM",
"09 PM",
"10 PM",
"11 PM",
"12 AM",
"01 AM",
"02 AM",
"03 AM",
"04 AM",
"05 AM",
"06 AM",
"07 AM",
"08 AM",
"09 AM",
"10 AM",
"11 AM",
"12 PM",
"01 PM",
"02 PM",
"03 PM",
"04 PM"
],
"total": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
7,
0,
0,
4,
5,
6
],
"pendingToActive": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
7,
0,
0,
4,
5,
6
],
"activeToClose": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
6,
0,
0,
4,
5,
6
],
"reopened": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"avgPendingToActiveTime": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
4.5714,
0,
0,
5.25,
3.8,
5
],
"avgActiveToCloseTime": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
4,
0,
0,
6,
6.4,
7.8333
]
},
"summary": {
"total": {
"current": 22,
"previous": 0
},
"pendingToActive": {
"current": 22,
"previous": 0
},
"activeToClose": {
"current": 21,
"previous": 0
},
"reopened": {
"current": 0,
"previous": 0
},
"avgPendingToActiveTime": {
"current": 5,
"previous": 0
},
"avgActiveToCloseTime": {
"current": 6,
"previous": 0
}
}
},
"success": true,
"output": "json"
}
}
}By Channel
GET https://{{account_id}}.acquire.io/api/v1/analytics/general/cases-by-channel
Retrieve the amount of cases that occurred during a time period by channel: total, chats, mail, voip, private form, and social media.
Query Parameters
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This para
offset
string
meter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
JSON or CSV
Headers
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"casesByChannel": {
"data": {
"graphRow": {
"labels": [
"05 AM",
"06 AM",
"07 AM",
"08 AM",
"09 AM",
"10 AM",
"11 AM",
"12 PM",
"01 PM",
"02 PM",
"03 PM",
"04 PM",
"05 PM",
"06 PM",
"07 PM",
"08 PM",
"09 PM",
"10 PM",
"11 PM",
"12 AM",
"01 AM",
"02 AM",
"03 AM",
"04 AM"
],
"totalCases": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"totalChats": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"totalMails": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"totalVoip": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"totalPrivateForms": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"socialAppsCases": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"summary": {
"totalCases": {
"current": 0,
"previous": 1
},
"totalChats": {
"current": 0,
"previous": 0
},
"totalMails": {
"current": 0,
"previous": 0
},
"totalVoip": {
"current": 0,
"previous": 0
},
"socialAppsCases": {
"current": 0,
"previous": 0
},
"totalPrivateForms": {
"current": 0,
"previous": 1
}
}
},
"success": true,
"output": "json"
}
}
}By Busiest Periods for Cases
GET https://{{account_id}}.acquire.io/api/v1/analytics/general/busiest-periods-cases
Retrieve the amount of cases that occurred during a specified time period.
Query Parameters
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
JSON or CSV
Headers
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"busiestPeriodsCases": {
"data": {
"graphRow": {
"data": [
{
"label": "05 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "06 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "07 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "08 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "09 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "10 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "11 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "12 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "01 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "02 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "03 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "04 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "05 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "06 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "07 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "08 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "09 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "10 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "11 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "12 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "01 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "02 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "03 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "04 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
}
]
}
},
"success": true,
"output": "json"
}
}
}Last updated