Team Analytics

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time. Your agents all chat data reports get and view in this API and you see data on multiple parameter like this: Today, Yesterday, daily, weekly and monthly.

Team Analytics API body parameter in Select your timezone, date start, date end, filter_type and agent_id. Filter Type in today, yesterday, daily, weekly and monthly parameter available.

Team Analytic

Parameter

Value

Path

https://app.acquire.io/api/analytics/agent/overview

Method

POST

Authorization

Bearer [YOUR_API_AUTH_TOKEN]

Content-type

application/x-www-form-urlencoded

Body

Parameter

Value

timezone

Europe/London

date_start

2018-05-23 00:00:00

date_end

2018-07-18 23:59:59

filter_type

daily

agent_id

Response JSON

{
"success": true,
"error": null,
"data": {
"chat_report": {
"analytics": {
"15416": {
"assigned_chat": 62,
"total_chat": 61,
"unanswered_chat": 0,
"total_missed_chat": 0,
"average_chat_time": "08 minutes 52 seconds ",
"average_response_time": "02 seconds ",
"total_time_on_chat": "09 hours 35 seconds ",
"average_drop_off_time": "",
"rating_positive": 3,
"rating_negative": 0
}
},
"login_scale": {}
}
}
}

Sample Code

PHP
Ruby
cURL
jQuery
Python
Node
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => "https://app.acquire.io/analytics/agent/overview",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id=",
CURLOPT_HTTPHEADER => array(
"Authorization: Bearer [YOUR_API_AUTH_TOKEN]",
"Content-Type: application/x-www-form-urlencoded"
),
));
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
require 'uri'
require 'net/http'
url = URI("https://app.acquire.io/analytics/agent/overview")
http = Net::HTTP.new(url.host, url.port)
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer [YOUR_API_AUTH_TOKEN]'
request["Content-Type"] = 'application/x-www-form-urlencoded'
request.body = "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id="
response = http.request(request)
puts response.read_body
curl --request POST \
--url 'https://app.acquire.io/analytics/agent/overview' \
--header 'Authorization: Bearer [YOUR_API_AUTH_TOKEN]' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data 'timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id='
var settings = {
"async": true,
"crossDomain": true,
"url": "https://app.acquire.io/analytics/agent/overview",
"method": "POST",
"headers": {
"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]"
"Content-Type": "application/x-www-form-urlencoded"
},
"data": {
"timezone": "Europe/London",
"date_start": "2018-05-23 00:00:00",
"date_end": "2018-07-18 23:59:59",
"agent_id": ""
}
}
$.ajax(settings).done(function (response) {
console.log(response);
});
import requests
url = "https://app.acquire.io/analytics/agent/overview"
payload = "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id="
headers = {'Authorization': 'Bearer [YOUR_API_AUTH_TOKEN]','Content-Type': 'application/x-www-form-urlencoded'}
response = requests.request("POST", url, data=payload, headers=headers)
print(response.text)
var qs = require("querystring");
var http = require("http");
var options = {
"method": "POST",
"hostname": [
"https://app.acquire.io/"
],
"path": [
"analytics",
"agent",
"overview"
],
"headers": {
"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
"Content-Type": "application/x-www-form-urlencoded"
}
};
var req = http.request(options, function (res) {
var chunks = [];
res.on("data", function (chunk) {
chunks.push(chunk);
});
res.on("end", function () {
var body = Buffer.concat(chunks);
console.log(body.toString());
});
});
req.write(qs.stringify({ timezone: 'Europe/London',
date_start: '2018-05-23 00:00:00',
date_end: '2018-07-18 23:59:59',
filter_type: undefined,
agent_id: '' }));
req.end();