> For the complete documentation index, see [llms.txt](https://developer.acquire.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.acquire.io/rest-apis/conversation.md).

# Conversation

- [Cases](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases.md): Any interaction with a contact creates a case in Acquire.
- [Messages](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/messages-1.md): Message threads are conversations between agents and contacts.
- [Retrieve a list of messages](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/messages-1/list-messages.md): Retrieve a list of messages.
- [Retrieve a message](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/messages-1/get.md): Get a single message based on its ID
- [Send a message](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/messages-1/add.md): Add a new message via a channel
- [Update message](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/messages-1/update.md): Update a message
- [Delete Message](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/messages-1/delete-message.md): Delete a message.
- [Case List](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/list.md): Retrieve a list of cases
- [Single Case](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/get.md): Retrieve a single case.
- [Create](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/create.md): Create a new case
- [Close Case](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/close-case.md): Close a case
- [Reopen Case](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/reopen-case.md): Reopen a close case.
- [Invite Agent](https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/invite-agent.md): Invite an agent or department to a case.
- [Snooze](https://developer.acquire.io/rest-apis/conversation/snooze.md): Snooze allows the agent to remove the conversation from active view for a set time.
- [\[Under Construction\] Delete Snooze](https://developer.acquire.io/rest-apis/conversation/snooze/delete-snooze.md): Delete a specific Snooze
- [Create Snooze](https://developer.acquire.io/rest-apis/conversation/snooze/create-snooze.md): Create a snooze. A snooze can be created both at the contact level and case level.
- [Notes](https://developer.acquire.io/rest-apis/conversation/conversation-or-notes.md): Notes are texts that are linked to case and contact objects.
- [List all notes](https://developer.acquire.io/rest-apis/conversation/conversation-or-notes/list.md): Retrieve all notes.
- [Retrieve a note](https://developer.acquire.io/rest-apis/conversation/conversation-or-notes/retrieve-a-note.md): Retrieve a single note.
- [Create](https://developer.acquire.io/rest-apis/conversation/conversation-or-notes/create.md): Create a note.
- [Add note message](https://developer.acquire.io/rest-apis/conversation/conversation-or-notes/note-message.md): Add a message to a note.
- [Delete note](https://developer.acquire.io/rest-apis/conversation/conversation-or-notes/delete-note.md): Delete a note
- [Retrieve note messages](https://developer.acquire.io/rest-apis/conversation/conversation-or-notes/retrieve-note-messages.md): Retrieve a list of note messages


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.