Platform
Programmatically manipulate information that appears on the Dashboard.
Here are the articles in this section:
Company
A company is an organization that a contact belongs to. Contacts from the same organization should be grouped in a compa...
Contact
A contact is someone who has initiated a conversation through any channel. Contacts can also belong to a company.
Conversation
A collection of threads is a group of messages. A conversation is a record of messages with a contact and agent(s).
Feedback
Feedback or rating functionality allows organizations to capture feedback from customers about their experience with an ...
Tags
Tags are used to label conversations. Agents may attach tags to cases and conversations.
Custom Attributes
Fields for collecting and mapping data such as name and email in Acquire. Can be synced from other systems.
Message Shortcuts
Shortcuts are predefined chat messages that can be used by agents during conversations.