Feedback

Feedback or rating functionality allows organizations to capture feedback from customers about their experience with an agent.

These endpoints allow you to retrieve, add and manage questions to collect feedback after a conversation.

Attributes

ATTRIBUTE

TYPE

DESCRIPTION

id

Integer

Specify the ID of the feedback.

question

String

Specify the question of feedback.

type

String

Specify the type of feedback

['Rating', 'Text', 'Radio', 'Checkbox']

config

JSON Array Object

Specify the feedback details.

departments

JSON Array Object (Entity Relations)

Specify the departments receiving the feedback.

channels

String

Specify the feedback channels

['Chat', 'SMS', 'Email'].

dateCreated

datetime

Specify the timestamp of the feedback.

status

String

Specify the status of the feedback.

Permissions

To request a feedback endpoint, you will need a valid API Key with the feedback permissions enabled.