Message Shortcuts

Shortcuts are predefined chat messages that can be used by agents during conversations.

These endpoints allows you to manage message shortcuts and provides a faster way to type your messages. These endpoints can be used to create, retrieve, update, and delete shortcuts.

Attributes

ATTRIBUTE

TYPE

DESCRIPTION

id

Integer

Specify the ID of the shortcut

shortcut_name

String

Specify the name of the shortcut

message

String

Specify the content of the shortcut

messageJson

JSON Array Object

Specify the JSON conversion of

the actual message

messageHtml

String

Specify the HTML conversion of

the actual message

department

JSON Array

Specify the departments that use the shortcut

groupName

String

Specify the group of shortcut

Permissions

To request a message shortcuts endpoint, you will need a valid API Key with Message Shortcuts permissions enabled.