Tags

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time.

Tagging a chat means that you can add certain labels or tag to a chat that would help you to define what it was all about. Tags helps you in bucketing the chat better, for example a agent can ‘tag’ a conversation as ‘support’ - meaning the customer required support.

Profiles Tags API header parameter in Authorization: Bearer YOUR_API_AUTH_TOKEN, Content-Type application/x-www-form-urlencoded send.

Parameter

Value

Path

https://app.acquire.io/api/profile/lead/tag-account

Method

POST

Authorization

Bearer YOUR_API_AUTH_TOKEN

Content-type

application/x-www-form-urlencoded

Response JSON Format

{
"success": true,
"error": null,
"data": [
{
"id": 168205,
"name": "Ok"
},
{
"id": 168206,
"name": "New chat"
},
{
"id": 168207,
"name": "Test"
},
{
"id": 168208,
"name": "Important"
}
]
}