Thread

Last updated 17 days ago

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time.

Profiles Thread API body parameter in add lead_id, per_page, chatid and visitor_id

Profiles Thread

Parameter

Value

Path

https://app.acquire.io/api/profile/message/thread

Method

POST

Authorization

Bearer [YOUR_API_AUTH_TOKEN]

Content-type

application/x-www-form-urlencoded

Body (Urlencode)

Parameter

Value

lead_id

0

limit

20

chatid

197849

visitor_id

86602

page

1

Response JSON

‚Äč
{
"success": true,
"error": null,
"data": {
"messages": [
{
"chat_id": 1876,
"thread_id": 445,
"visitor_id": 565,
"thread_status": "open",
"chat_updated": null,
"chat_created": null,
"count_chat": 1,
"chat_ids": "1876",
"users": "agent-3518",
"user_id": "3518",
"agents": "John",
"agent_imgs": [
"pp15402084341544301.png"
],
"recording_available": null,
"chat_duration": 36,
"chat_wait_time": 2,
"feedback_rating": 4,
"rating": [
"4"
],
"rating_time": [
"2018-09-20 05:33:30"
],
"feedback_message": "",
"message": "",
"message_date": null,
"unseen_count": 0,
"cobrowse_recording": "no",
"offline_chat": 0,
"recording_available_ids": null,
"cobrowse_recording_ids": null,
"encrypt_key": []
},
{
"chat_id": 2142,
"thread_id": 446,
"visitor_id": 565,
"thread_status": "open",
"chat_updated": null,
"chat_created": null,
"count_chat": 5,
"chat_ids": "1877,2139,2140,2141,2142",
"users": "agent-3518",
"user_id": "3518",
"agents": "John",
"agent_imgs": [
"pp154020815443331101.png"
],
"recording_available": null,
"chat_duration": 0,
"chat_wait_time": 126,
"feedback_rating": null,
"rating": [
"4"
],
"rating_time": [
"2018-09-20 05:34:51",
"2019-01-16 13:01:47",
"2019-01-16 13:02:16",
"2019-01-16 13:04:41",
"2019-01-17 09:09:23"
],
"feedback_message": null,
"message": "",
"message_date": null,
"unseen_count": 0,
"cobrowse_recording": "no",
"offline_chat": 0,
"recording_available_ids": null,
"cobrowse_recording_ids": null,
"encrypt_key": []
},
{
"chat_id": 2146,
"thread_id": 616,
"visitor_id": 565,
"thread_status": "open",
"chat_updated": null,
"chat_created": null,
"count_chat": 3,
"chat_ids": "2143,2145,2146",
"users": "agent-3518",
"user_id": "3518",
"agents": "John",
"agent_imgs": [
"pp1540208154437632301.png"
],
"recording_available": null,
"chat_duration": 7132,
"chat_wait_time": 9,
"feedback_rating": null,
"rating": null,
"rating_time": [
"2019-01-17 10:06:24",
"2019-01-17 12:07:58",
"2019-01-18 09:05:26"
],
"feedback_message": null,
"message": "",
"message_date": null,
"unseen_count": 0,
"cobrowse_recording": "no",
"offline_chat": 0,
"recording_available_ids": null,
"cobrowse_recording_ids": null,
"encrypt_key": []
}
],
"overall_threads_time": 0.042,
"activity": []
}
}