Thread

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time.

Profiles Thread API body parameter in add lead_id, per_page, chatid and visitor_id

Profiles Thread

Parameter

Value

Path

https://app.acquire.io/api/profile/message/thread

Method

POST

Authorization

Bearer [YOUR_API_AUTH_TOKEN]

Content-type

application/x-www-form-urlencoded

Body (Urlencode)

Parameter

Value

lead_id

0

limit

20

chatid

197849

visitor_id

86602

page

1

Response JSON

‚Äč
{
"success": true,
"error": null,
"data": {
"messages": [
{
"chat_id": 1876,
"thread_id": 445,
"visitor_id": 565,
"thread_status": "open",
"chat_updated": null,
"chat_created": null,
"count_chat": 1,
"chat_ids": "1876",
"users": "agent-3518",
"user_id": "3518",
"agents": "John",
"agent_imgs": [
"pp15402084341544301.png"
],
"recording_available": null,
"chat_duration": 36,
"chat_wait_time": 2,
"feedback_rating": 4,
"rating": [
"4"
],
"rating_time": [
"2018-09-20 05:33:30"
],
"feedback_message": "",
"message": "",
"message_date": null,
"unseen_count": 0,
"cobrowse_recording": "no",
"offline_chat": 0,
"recording_available_ids": null,
"cobrowse_recording_ids": null,
"encrypt_key": []
},
{
"chat_id": 2142,
"thread_id": 446,
"visitor_id": 565,
"thread_status": "open",
"chat_updated": null,
"chat_created": null,
"count_chat": 5,
"chat_ids": "1877,2139,2140,2141,2142",
"users": "agent-3518",
"user_id": "3518",
"agents": "John",
"agent_imgs": [
"pp154020815443331101.png"
],
"recording_available": null,
"chat_duration": 0,
"chat_wait_time": 126,
"feedback_rating": null,
"rating": [
"4"
],
"rating_time": [
"2018-09-20 05:34:51",
"2019-01-16 13:01:47",
"2019-01-16 13:02:16",
"2019-01-16 13:04:41",
"2019-01-17 09:09:23"
],
"feedback_message": null,
"message": "",
"message_date": null,
"unseen_count": 0,
"cobrowse_recording": "no",
"offline_chat": 0,
"recording_available_ids": null,
"cobrowse_recording_ids": null,
"encrypt_key": []
},
{
"chat_id": 2146,
"thread_id": 616,
"visitor_id": 565,
"thread_status": "open",
"chat_updated": null,
"chat_created": null,
"count_chat": 3,
"chat_ids": "2143,2145,2146",
"users": "agent-3518",
"user_id": "3518",
"agents": "John",
"agent_imgs": [
"pp1540208154437632301.png"
],
"recording_available": null,
"chat_duration": 7132,
"chat_wait_time": 9,
"feedback_rating": null,
"rating": null,
"rating_time": [
"2019-01-17 10:06:24",
"2019-01-17 12:07:58",
"2019-01-18 09:05:26"
],
"feedback_message": null,
"message": "",
"message_date": null,
"unseen_count": 0,
"cobrowse_recording": "no",
"offline_chat": 0,
"recording_available_ids": null,
"cobrowse_recording_ids": null,
"encrypt_key": []
}
],
"overall_threads_time": 0.042,
"activity": []
}
}