> For the complete documentation index, see [llms.txt](https://developer.acquire.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.acquire.io/rest-apis/settings/conversation-settings.md).

# Conversation Settings

- [Shortcuts](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts.md): Shortcuts are predefined chat messages that can be used by agents during conversations.
- [List Groups](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/list-groups.md): API to list all the different shortcut groups available.
- [Get](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/get.md): Retrieve all the shortcuts available
- [Add](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/add.md): Add a new message shortcut.
- [Update](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/update.md): Update a specific message shortcut.
- [Delete](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/delete.md): Delete a shortcut
- [Tags](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags.md): Tags are used to label conversations. Agents may attach tags to cases and conversations.
- [List All Tags](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/list-all-tags.md): List all tags
- [Get Single Tag](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/get-single-tag.md): Retrieve a single tag.
- [Add New Tag](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/add-new-tag.md): Add a tag
- [Update Tag](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/update-tag.md): Update details for a tag
- [Delete Tag](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/delete-tag.md): Delete a specific tag
- [Feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback.md): Feedback or rating functionality allows organizations to capture feedback from customers about their experience with an agent.
- [List of all feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/list-of-all-feedbacks.md): Retrieve all feedback questions
- [Get single feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/get-single-feedback.md): Retrieve a single feedback question
- [Add feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/add-feedback.md): Add a feedback question
- [Update Feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/update-feedback.md): Update a feedback question.
- [Delete feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/delete-feedback.md): Delete a feedback question.