# Conversation Settings

- [Shortcuts](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts.md): Shortcuts are predefined chat messages that can be used by agents during conversations.
- [List Groups](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/list-groups.md): API to list all the different shortcut groups available.
- [Get](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/get.md): Retrieve all the shortcuts available
- [Add](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/add.md): Add a new message shortcut.
- [Update](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/update.md): Update a specific message shortcut.
- [Delete](https://developer.acquire.io/rest-apis/settings/conversation-settings/message-shortcuts/delete.md): Delete a shortcut
- [Tags](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags.md): Tags are used to label conversations. Agents may attach tags to cases and conversations.
- [List All Tags](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/list-all-tags.md): List all tags
- [Get Single Tag](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/get-single-tag.md): Retrieve a single tag.
- [Add New Tag](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/add-new-tag.md): Add a tag
- [Update Tag](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/update-tag.md): Update details for a tag
- [Delete Tag](https://developer.acquire.io/rest-apis/settings/conversation-settings/tags/delete-tag.md): Delete a specific tag
- [Feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback.md): Feedback or rating functionality allows organizations to capture feedback from customers about their experience with an agent.
- [List of all feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/list-of-all-feedbacks.md): Retrieve all feedback questions
- [Get single feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/get-single-feedback.md): Retrieve a single feedback question
- [Add feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/add-feedback.md): Add a feedback question
- [Update Feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/update-feedback.md): Update a feedback question.
- [Delete feedback](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback/delete-feedback.md): Delete a feedback question.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.acquire.io/rest-apis/settings/conversation-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.