> For the complete documentation index, see [llms.txt](https://developer.acquire.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.acquire.io/rest-apis/settings/conversation-settings/feedback.md).
# Feedback
Feedback or rating functionality allows organizations to capture feedback from customers about their experience with an agent.
These endpoints allow you to retrieve, add and manage questions to collect feedback after a conversation.
### Attributes
| ATTRIBUTE | TYPE | DESCRIPTION |
| ----------- | ------------------------------------ | ---------------------------------------------------------------------------------- |
| id | Integer | Specify the ID of the feedback. |
| question | String | Specify the question of feedback. |
| type | String | Specify the type of feedback
\['Rating', 'Text', 'Radio', 'Checkbox']
|
| config | JSON Array Object | Specify the feedback details. |
| departments | JSON Array Object (Entity Relations) | Specify the departments receiving the feedback. |
| channels | String | Specify the feedback channels
\['Chat', 'SMS', 'Email'].
|
| dateCreated | datetime | Specify the timestamp of the feedback. |
| status | String | Specify the status of the feedback. |
### Permissions
To request a feedback endpoint, you will need a valid API Key with the feedback permissions enabled.