Chat Statistics

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time. Your all chat data reports get and view in this API and you see data Today, Yesterday, daily, weekly and monthly parameter in multiple ways like this: Chats Statistics, Average Chat time, Conversion Rate etc.

Chat Statistics api parameter in Select your timezone, date start, date end, and filter_type. Filter Type in today, yesterday, daily, weekly and monthly parameter available.

Chat Statistic

Average Chat time

Customer Satisfaction

Parameter	Value
Path	https://app.acquire.io/api/analytics/general/chat-statistics
Method	POST
Authorization	Bearer [YOUR_API_AUTH_TOKEN]
Content-type	application/x-www-form-urlencoded

Body

Parameter	Value
timezone	Europe/London
date_start	2018-08-25 00:00:00
date_end	2018-09-3 23:59:59
filter_type	daily

Response JSON

{
    "success": true,
    "error": null,
    "data": {
        "chat_statistics": {
            "graph_row": {
                "chat_date": [
                    "25 Aug",
                    "26 Aug",
                    "27 Aug",
                    "28 Aug",
                    "29 Aug",
                    "30 Aug",
                    "31 Aug",
                    "01 Sep",
                    "02 Sep",
                    "03 Sep"
                ],
                "chat_answered": [
                    13,
                    2,
                    49,
                    83,
                    37,
                    45,
                    48,
                    27,
                    0,
                    11
                ],
                "chat_missed": [
                    10,
                    0,
                    11,
                    7,
                    3,
                    8,
                    2,
                    0,
                    0,
                    1
                ],
                "chat_total": [
                    23,
                    4,
                    63,
                    90,
                    42,
                    53,
                    52,
                    29,
                    0,
                    12
                ],
                "chat_response_time": [
                    0.5,
                    0.1,
                    1.23,
                    0.15,
                    0.14,
                    0.22,
                    0.21,
                    9.4,
                    0,
                    0.17
                ],
                "resp_avg": [
                    1.44,
                    12.21,
                    5.51,
                    10.27,
                    17.34,
                    14.28,
                    26.33,
                    5.47,
                    0,
                    4.1
                ],
                "rating_total": [
                    3,
                    0,
                    5,
                    2,
                    2,
                    5,
                    5,
                    4,
                    0,
                    1
                ],
                "rating_avg": [
                    5,
                    0,
                    4,
                    4,
                    4,
                    4,
                    5,
                    5,
                    0,
                    4
                ],
                "rating_1": [
                    0,
                    0,
                    1,
                    0,
                    0,
                    0,
                    0,
                    0,
                    0,
                    0
                ],
                "rating_2": [
                    0,
                    0,
                    0,
                    0,
                    0,
                    1,
                    0,
                    0,
                    0,
                    0
                ],
                "rating_3": [
                    0,
                    0,
                    0,
                    0,
                    1,
                    0,
                    0,
                    0,
                    0,
                    0
                ],
                "rating_4": [
                    1,
                    0,
                    0,
                    2,
                    0,
                    2,
                    1,
                    0,
                    0,
                    1
                ],
                "rating_5": [
                    2,
                    0,
                    4,
                    0,
                    1,
                    2,
                    4,
                    4,
                    0,
                    0
                ]
            },
            "total_res_time": "00:01:05",
            "total_chat": 368,
            "total_answered": 315,
            "total_missed": 42,
            "zero_thirty": 64,
            "thirty_two_min": 44,
            "two_five_min": 55,
            "five_plus": 148
        }
    }
}

Sample Code

PHP

$curl = curl_init();

	curl_setopt_array($curl, array(
		CURLOPT_URL => "https://app.acquire.io/analytics/general/chat-statistics",
		CURLOPT_RETURNTRANSFER => true,
		CURLOPT_ENCODING => "",
		CURLOPT_MAXREDIRS => 10,
		CURLOPT_TIMEOUT => 30,
		CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
		CURLOPT_CUSTOMREQUEST => "POST",
		CURLOPT_POSTFIELDS => "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type=",
		CURLOPT_HTTPHEADER => array(
		"Authorization: Bearer [YOUR_API_AUTH_TOKEN]",
		"Content-Type: application/x-www-form-urlencoded"
		),
	));

	$response = curl_exec($curl);
	$err = curl_error($curl);

	curl_close($curl);

	if ($err) {
		echo "cURL Error #:" . $err;
	} else {
		echo $response;
	}

Ruby

require 'uri'
	require 'net/http'

		url = URI("https://app.acquire.io/analytics/general/chat-statistics")

		http = Net::HTTP.new(url.host, url.port)

	request = Net::HTTP::Post.new(url)
	request["Authorization"] = 'Bearer [YOUR_API_AUTH_TOKEN]'
	request["Content-Type"] = 'application/x-www-form-urlencoded'
	request.body = "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type="

	response = http.request(request)
	puts response.read_body

cURL

curl --request POST \
		--url 'https://app.acquire.io/analytics/general/chat-statistics' \
		--header 'Authorization: Bearer [YOUR_API_AUTH_TOKEN]' \
		--header 'Content-Type: application/x-www-form-urlencoded' \
		--data 'timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type='

jQuery

var settings = {
		"async": true,
		"crossDomain": true,
		"url": "https://app.acquire.io/analytics/general/chat-statistics",
		"method": "POST",
		"headers": {
		"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
		"Content-Type": "application/x-www-form-urlencoded"
	},
		"data": {
			"timezone": "Europe/London",
			"date_start": "2018-08-25 00:00:00",
			"date_end": "2018-09-03 23:59:59"
		}
	}

	$.ajax(settings).done(function (response) {
		console.log(response);
	});

Python

import requests

		url = "https://app.acquire.io/analytics/general/chat-statistics"

		payload = "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type="
		headers = {'Authorization':'Bearer [YOUR_API_AUTH_TOKEN]','Content-Type': 'application/x-www-form-urlencoded'}

		response = requests.request("POST", url, data=payload, headers=headers)

	print(response.text)

Node

var qs = require("querystring");
	var http = require("http");

	var options = {
		"method": "POST",
		"hostname": [
			"app",
			"acquire",
			"io"
		],
		"path": [
		"analytics",
		"general",
		"chat-statistics"
		],
		"headers": {
			"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
			"Content-Type": "application/x-www-form-urlencoded"
		}
	};

	var req = http.request(options, function (res) {
	var chunks = [];

	res.on("data", function (chunk) {
		chunks.push(chunk);
	});

	res.on("end", function () {
		var body = Buffer.concat(chunks);
		console.log(body.toString());
		});
	});

	req.write(qs.stringify({ timezone: 'Europe/London',
		date_start: '2018-08-25 00:00:00',
		date_end: '2018-09-03 23:59:59',
		filter_type: undefined }));
	req.end();