Chat Statistics
Acquire live chat dashboard gives your team leader an overview of agent activity at any given time. Your all chat data reports get and view in this API and you see data Today, Yesterday, daily, weekly and monthly parameter in multiple ways like this: Chats Statistics, Average Chat time, Conversion Rate etc.
Chat Statistics api parameter in Select your timezone, date start, date end, and filter_type. Filter Type in today, yesterday, daily, weekly and monthly parameter available.
Chat Statistic
Average Chat time
Customer Satisfaction
Body
Response JSON
{
"success": true,
"error": null,
"data": {
"chat_statistics": {
"graph_row": {
"chat_date": [
"25 Aug",
"26 Aug",
"27 Aug",
"28 Aug",
"29 Aug",
"30 Aug",
"31 Aug",
"01 Sep",
"02 Sep",
"03 Sep"
],
"chat_answered": [
13,
2,
49,
83,
37,
45,
48,
27,
0,
11
],
"chat_missed": [
10,
0,
11,
7,
3,
8,
2,
0,
0,
1
],
"chat_total": [
23,
4,
63,
90,
42,
53,
52,
29,
0,
12
],
"chat_response_time": [
0.5,
0.1,
1.23,
0.15,
0.14,
0.22,
0.21,
9.4,
0,
0.17
],
"resp_avg": [
1.44,
12.21,
5.51,
10.27,
17.34,
14.28,
26.33,
5.47,
0,
4.1
],
"rating_total": [
3,
0,
5,
2,
2,
5,
5,
4,
0,
1
],
"rating_avg": [
5,
0,
4,
4,
4,
4,
5,
5,
0,
4
],
"rating_1": [
0,
0,
1,
0,
0,
0,
0,
0,
0,
0
],
"rating_2": [
0,
0,
0,
0,
0,
1,
0,
0,
0,
0
],
"rating_3": [
0,
0,
0,
0,
1,
0,
0,
0,
0,
0
],
"rating_4": [
1,
0,
0,
2,
0,
2,
1,
0,
0,
1
],
"rating_5": [
2,
0,
4,
0,
1,
2,
4,
4,
0,
0
]
},
"total_res_time": "00:01:05",
"total_chat": 368,
"total_answered": 315,
"total_missed": 42,
"zero_thirty": 64,
"thirty_two_min": 44,
"two_five_min": 55,
"five_plus": 148
}
}
}
Sample Code
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => "https://app.acquire.io/analytics/general/chat-statistics",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type=",
CURLOPT_HTTPHEADER => array(
"Authorization: Bearer [YOUR_API_AUTH_TOKEN]",
"Content-Type: application/x-www-form-urlencoded"
),
));
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}require 'uri'
require 'net/http'
url = URI("https://app.acquire.io/analytics/general/chat-statistics")
http = Net::HTTP.new(url.host, url.port)
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer [YOUR_API_AUTH_TOKEN]'
request["Content-Type"] = 'application/x-www-form-urlencoded'
request.body = "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type="
response = http.request(request)
puts response.read_bodycurl --request POST \
--url 'https://app.acquire.io/analytics/general/chat-statistics' \
--header 'Authorization: Bearer [YOUR_API_AUTH_TOKEN]' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data 'timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type='var settings = {
"async": true,
"crossDomain": true,
"url": "https://app.acquire.io/analytics/general/chat-statistics",
"method": "POST",
"headers": {
"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
"Content-Type": "application/x-www-form-urlencoded"
},
"data": {
"timezone": "Europe/London",
"date_start": "2018-08-25 00:00:00",
"date_end": "2018-09-03 23:59:59"
}
}
$.ajax(settings).done(function (response) {
console.log(response);
});import requests
url = "https://app.acquire.io/analytics/general/chat-statistics"
payload = "timezone=Europe%2FLondon&date_start=2018-08-25%2000%3A00%3A00&date_end=2018-09-03%2023%3A59%3A59&filter_type="
headers = {'Authorization':'Bearer [YOUR_API_AUTH_TOKEN]','Content-Type': 'application/x-www-form-urlencoded'}
response = requests.request("POST", url, data=payload, headers=headers)
print(response.text)var qs = require("querystring");
var http = require("http");
var options = {
"method": "POST",
"hostname": [
"app",
"acquire",
"io"
],
"path": [
"analytics",
"general",
"chat-statistics"
],
"headers": {
"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
"Content-Type": "application/x-www-form-urlencoded"
}
};
var req = http.request(options, function (res) {
var chunks = [];
res.on("data", function (chunk) {
chunks.push(chunk);
});
res.on("end", function () {
var body = Buffer.concat(chunks);
console.log(body.toString());
});
});
req.write(qs.stringify({ timezone: 'Europe/London',
date_start: '2018-08-25 00:00:00',
date_end: '2018-09-03 23:59:59',
filter_type: undefined }));
req.end();Last updated
