Team Analytics

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time. Your agents all chat data reports get and view in this API and you see data on multiple parameter like this: Today, Yesterday, daily, weekly and monthly.

Team Analytics API body parameter in Select your timezone, date start, date end, filter_type and agent_id. Filter Type in today, yesterday, daily, weekly and monthly parameter available.

Team Analytic

Body

Response JSON


{
    "success": true,
    "error": null,
    "data": {
        "chat_report": {
            "analytics": {
                "15416": {
                    "assigned_chat": 62,
                    "total_chat": 61,
                    "unanswered_chat": 0,
                    "total_missed_chat": 0,
                    "average_chat_time": "08 minutes 52 seconds ",
                    "average_response_time": "02 seconds ",
                    "total_time_on_chat": "09 hours 35 seconds ",
                    "average_drop_off_time": "",
                    "rating_positive": 3,
                    "rating_negative": 0
                }
            },
            "login_scale": {}
        }
    }
}

Sample Code

$curl = curl_init();

	curl_setopt_array($curl, array(
		CURLOPT_URL => "https://app.acquire.io/analytics/agent/overview",
		CURLOPT_RETURNTRANSFER => true,
		CURLOPT_ENCODING => "",
		CURLOPT_MAXREDIRS => 10,
		CURLOPT_TIMEOUT => 30,
		CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
		CURLOPT_CUSTOMREQUEST => "POST",
		CURLOPT_POSTFIELDS => "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id=",
		CURLOPT_HTTPHEADER => array(
		"Authorization: Bearer [YOUR_API_AUTH_TOKEN]",
		"Content-Type: application/x-www-form-urlencoded"
		),
	));

	$response = curl_exec($curl);
	$err = curl_error($curl);

	curl_close($curl);

	if ($err) {
		echo "cURL Error #:" . $err;
	} else {
		echo $response;
	}

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