Team Analytics
Last updated
Last updated
Acquire live chat dashboard gives your team leader an overview of agent activity at any given time. Your agents all chat data reports get and view in this API and you see data on multiple parameter like this: Today, Yesterday, daily, weekly and monthly.
Team Analytics API body parameter in Select your timezone, date start, date end, filter_type and agent_id. Filter Type in today, yesterday, daily, weekly and monthly parameter available.
Team Analytic
Parameter
Value
Path
https://app.acquire.io/api/analytics/agent/overview
Method
POST
Authorization
Bearer [YOUR_API_AUTH_TOKEN]
Content-type
application/x-www-form-urlencoded
Body
Parameter
Value
timezone
Europe/London
date_start
2018-05-23 00:00:00
date_end
2018-07-18 23:59:59
filter_type
daily
agent_id
Response JSON
Sample Code