Chat Tag

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time.

Chat Tag API body parameter in add your timezone, date start, date end and filter_type. Filter Type in today, yesterday, daily, weekly and monthly parameter available.

Chat Tag

Parameter	Value
Path	https://app.acquire.io/api/analytics/general/chat-tag
Method	POST
Authorization	Bearer [YOUR_API_AUTH_TOKEN]
Content-type	application/x-www-form-urlencoded

Body

Parameter	Value
timezone	Europe/London
date_start	2018-05-23 00:00:00
date_end	2018-07-18 23:59:59
filter_type	daily

Response JSON

{
    "success": true,
    "error": null,
    "data": {
        "chat_tag": {
            "total": {
                "tag_name": [
                    "new customer (03 Sep)",
                    "new customer (03 Sep)",
                    "Support (03 Sep)",
                    "Support (03 Sep)",
                    "Existing customer  (03 Sep)",
                    "Support (03 Sep)",
                    "new customer (03 Sep)",
                    "Existing customer  (03 Sep)"
                ],
                "total_tag": [
                    2.7,
                    5.41,
                    2.7,
                    2.7,
                    13.51,
                    5.41,
                    8.11,
                    2.7
                ]
            }
        }
    }
}

Sample Code

PHP

 $curl = curl_init();

	curl_setopt_array($curl, array(
		CURLOPT_URL => "https://app.acquire.io/analytics/general/chat-tag",
		CURLOPT_RETURNTRANSFER => true,
		CURLOPT_ENCODING => "",
		CURLOPT_MAXREDIRS => 10,
		CURLOPT_TIMEOUT => 30,
		CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
		CURLOPT_CUSTOMREQUEST => "POST",
		CURLOPT_POSTFIELDS => "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=",
		CURLOPT_HTTPHEADER => array(
			"Authorization: Bearer [YOUR_API_AUTH_TOKEN]",
			"Content-Type: application/x-www-form-urlencoded"
		),
	));

	$response = curl_exec($curl);
	$err = curl_error($curl);

	curl_close($curl);

	if ($err) {
		echo "cURL Error #:" . $err;
	} else {
		echo $response;
	}

Ruby

require 'uri'
	require 'net/http'

	url = URI("https://app.acquire.io/analytics/general/chat-tag")

	http = Net::HTTP.new(url.host, url.port)

	request = Net::HTTP::Post.new(url)
	request["Authorization"] = 'Bearer [YOUR_API_AUTH_TOKEN]'
	request["Content-Type"] = 'application/x-www-form-urlencoded'
	request.body = "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type="

	response = http.request(request)
	puts response.read_body

cURL

curl --request POST \
		--url 'https://app.acquire.io/analytics/general/chat-tag' \
		--header 'Authorization: Bearer [YOUR_API_AUTH_TOKEN]' \
		--header 'Content-Type: application/x-www-form-urlencoded' \
		--data 'timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type='

jQuery

var settings = {
	"async": true,
	"crossDomain": true,
	"url": "https://app.acquire.io/analytics/general/chat-tag",
	"method": "POST",
	"headers": {
		"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
		"Content-Type": "application/x-www-form-urlencoded"
	},
	"data": {
		"timezone": "Europe/London",
		"date_start": "2018-05-23 00:00:00",
		"date_end": "2018-07-18 23:59:59"
	}
	}

	$.ajax(settings).done(function (response) {
		console.log(response);
	});

Python

import requests

		url = "https://app.acquire.io/analytics/general/chat-tag"

		payload = "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type="
		headers = {'Authorization': 'Bearer [YOUR_API_AUTH_TOKEN]'}
		headers = {'Content-Type': 'application/x-www-form-urlencoded'}

		response = requests.request("POST", url, data=payload, headers=headers)

	print(response.text)

Node

 var qs = require("querystring");
	var http = require("http");

	var options = {
		"method": "POST",
		"hostname": [
			"app",
			"acquire",
			"io"
		],
		"path": [
		"analytics",
		"general",
		"chat-tag"
		],
		"headers": {
			"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
			"Content-Type": "application/x-www-form-urlencoded"
		}
	};

	var req = http.request(options, function (res) {
	var chunks = [];

	res.on("data", function (chunk) {
		chunks.push(chunk);
	});

	res.on("end", function () {
		var body = Buffer.concat(chunks);
		console.log(body.toString());
	});
	});

	req.write(qs.stringify({ timezone: 'Europe/London',
		date_start: '2018-05-23 00:00:00',
		date_end: '2018-07-18 23:59:59',
		filter_type: undefined }));
	req.end();