Team Analytics

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time. Your agents all chat data reports get and view in this API and you see data on multiple parameter like this: Today, Yesterday, daily, weekly and monthly.

Team Analytics API body parameter in Select your timezone, date start, date end, filter_type and agent_id. Filter Type in today, yesterday, daily, weekly and monthly parameter available.

Team Analytic

Parameter	Value
Path	https://app.acquire.io/api/analytics/agent/overview
Method	POST
Authorization	Bearer [YOUR_API_AUTH_TOKEN]
Content-type	application/x-www-form-urlencoded

Body

Parameter	Value
timezone	Europe/London
date_start	2018-05-23 00:00:00
date_end	2018-07-18 23:59:59
filter_type	daily
agent_id

Response JSON

{
    "success": true,
    "error": null,
    "data": {
        "chat_report": {
            "analytics": {
                "15416": {
                    "assigned_chat": 62,
                    "total_chat": 61,
                    "unanswered_chat": 0,
                    "total_missed_chat": 0,
                    "average_chat_time": "08 minutes 52 seconds ",
                    "average_response_time": "02 seconds ",
                    "total_time_on_chat": "09 hours 35 seconds ",
                    "average_drop_off_time": "",
                    "rating_positive": 3,
                    "rating_negative": 0
                }
            },
            "login_scale": {}
        }
    }
}

Sample Code

PHP

$curl = curl_init();

	curl_setopt_array($curl, array(
		CURLOPT_URL => "https://app.acquire.io/analytics/agent/overview",
		CURLOPT_RETURNTRANSFER => true,
		CURLOPT_ENCODING => "",
		CURLOPT_MAXREDIRS => 10,
		CURLOPT_TIMEOUT => 30,
		CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
		CURLOPT_CUSTOMREQUEST => "POST",
		CURLOPT_POSTFIELDS => "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id=",
		CURLOPT_HTTPHEADER => array(
		"Authorization: Bearer [YOUR_API_AUTH_TOKEN]",
		"Content-Type: application/x-www-form-urlencoded"
		),
	));

	$response = curl_exec($curl);
	$err = curl_error($curl);

	curl_close($curl);

	if ($err) {
		echo "cURL Error #:" . $err;
	} else {
		echo $response;
	}

Ruby

require 'uri'
	require 'net/http'

	url = URI("https://app.acquire.io/analytics/agent/overview")

	http = Net::HTTP.new(url.host, url.port)

	request = Net::HTTP::Post.new(url)
	request["Authorization"] = 'Bearer [YOUR_API_AUTH_TOKEN]'
	request["Content-Type"] = 'application/x-www-form-urlencoded'
	request.body = "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id="

	response = http.request(request)
	puts response.read_body

cURL

curl --request POST \
		--url 'https://app.acquire.io/analytics/agent/overview' \
		--header 'Authorization: Bearer [YOUR_API_AUTH_TOKEN]' \
		--header 'Content-Type: application/x-www-form-urlencoded' \
		--data 'timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id='

jQuery

var settings = {
		"async": true,
		"crossDomain": true,
		"url": "https://app.acquire.io/analytics/agent/overview",
		"method": "POST",
		"headers": {
		"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]"
		"Content-Type": "application/x-www-form-urlencoded"
	},
		"data": {
			"timezone": "Europe/London",
			"date_start": "2018-05-23 00:00:00",
			"date_end": "2018-07-18 23:59:59",
			"agent_id": ""
		}
	}

	$.ajax(settings).done(function (response) {
		console.log(response);
	});

Python

import requests

		url = "https://app.acquire.io/analytics/agent/overview"

		payload = "timezone=Europe%2FLondon&date_start=2018-05-23%2000%3A00%3A00&date_end=2018-07-18%2023%3A59%3A59&filter_type=&agent_id="
		headers = {'Authorization': 'Bearer [YOUR_API_AUTH_TOKEN]','Content-Type': 'application/x-www-form-urlencoded'}

		response = requests.request("POST", url, data=payload, headers=headers)

	print(response.text)

Node

var qs = require("querystring");
	var http = require("http");

	var options = {
		"method": "POST",
		"hostname": [
		"https://app.acquire.io/"
		],
		"path": [
		"analytics",
		"agent",
		"overview"
		],
		"headers": {
		"Authorization": "Bearer [YOUR_API_AUTH_TOKEN]",
		"Content-Type": "application/x-www-form-urlencoded"
		}
	};

	var req = http.request(options, function (res) {
	var chunks = [];

	res.on("data", function (chunk) {
		chunks.push(chunk);
	});

	res.on("end", function () {
		var body = Buffer.concat(chunks);
		console.log(body.toString());
	});
	});

	req.write(qs.stringify({ timezone: 'Europe/London',
		date_start: '2018-05-23 00:00:00',
		date_end: '2018-07-18 23:59:59',
		filter_type: undefined,
		agent_id: '' }));
	req.end();