Co Browse API
Acquire Co-browse is a collaboration tool that can be used during voice or chat interactions to enable a company representative to see the screen of the customer that he’s interacting with in real-time.
This allows agents to better understand a customer’s question or problem, and provide faster and more accurate help, leading to better resolutions and more satisfied customers.
Co-browsing is an indispensable sales conversion and customer support tool that drives business objectives as well as revenue. This document will cover the end-to-end deployment process and the most effective best practices to consider when planning, deploying and using the Acquire Co-browse solution, along with ways to measure its success.
Acquire Co browse API in you can use multiple events and manage custom easily.
Co Browse Events
1. cobrowse-request
Acquire Co browse API event type 'cobrowse-request' user request send after call and this api given user's response true or false.
verified
: verified, means if request is confirmed by visitor
cb
: (true,false)
This event defines if acquire will get confirmation from user or not. It depends on app settings.
Sample Code
2. cobrowse_session
'cobrowse_session
' in three types event available.
mirror
mirror-dispose
dispose
mirror
: this event co-browsing request accept after just calling.
Sample Code
mirror-dispose
: this event new page open and reload after calling.
Sample Code
dispose
: this event co-browsing close after calling.
Sample Code
Hide customer sensitive information to agent.
Please add this tag in your html text box:
"data-skip-cobrowse
"
Sample Code to embed
Hide all text field and text data
"data-skipui-cobrowse
"
Co browse Custom Code API
Acquire Co-browse in you can start co-browsing on your customer custom code. For setup custom code open your web page and add acquire widget script.
After Acquire widget use this code and pass your 'CUSTOM_ID'. This script in pass 'CUSTOM_ID' is a unique co-browse code and you can connect co-browse to use this code.
Custom Co Browse code work only run-time. Below create a demo code view and you can use this as your need.
Show Cobrowse Code
Create a web page and put acquire widget code (https://app.acquire.io/widget/customize) and custom Co-browse code push function. Add your '[CUSTOM_COBROWSE_CODE]
' and create a html href [<a href="javascript:acquireIO.startCoBrowseCodeBox()">Show Co-Browse Code</a>]
. After these processes open a web page in the browser and click on link 'Show Co-Browse Code'
.
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