# Tags

Acquire live chat dashboard gives your team leader an overview of agent activity at any given time.

Tagging a chat means that you can add certain labels or tag to a chat that would help you to define what it was all about. Tags helps you in bucketing the chat better, for example a agent can ‘tag’ a conversation as ‘support’ - meaning the customer required support.

Profiles Tags API header parameter in Authorization: Bearer YOUR\_API\_AUTH\_TOKEN, Content-Type application/x-www-form-urlencoded send.

| Parameter         | Value                                                 |
| ----------------- | ----------------------------------------------------- |
| **Path**          | <https://app.acquire.io/api/profile/lead/tag-account> |
| **Method**        | POST                                                  |
| **Authorization** | Bearer YOUR\_API\_AUTH\_TOKEN                         |
| **Content-type**  | application/x-www-form-urlencoded                     |

**Response JSON Format**

```javascript

{
    "success": true,
    "error": null,
    "data": [
        {
            "id": 168205,
            "name": "Ok"
        },
        {
            "id": 168206,
            "name": "New chat"
        },
        {
            "id": 168207,
            "name": "Test"
        },
        {
            "id": 168208,
            "name": "Important"
        }
    ]
}
```


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.acquire.io/master/rest-apis/profiles-api/tags.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.