Visitor

Get Visitor

Visitor Name

Get the name of the visitor.

Sample Code

<script>
   window.acquire = window.acquire || [];
   window.acquire.push(function(app){
      app.userDetails.subscribe(function(){
           alert(app.userDetails().name);
      });
   });
</script>

Visitor Email

Get the email address of the visitor.

Sample Code

<script>
   window.acquire = window.acquire || [];
   window.acquire.push(function(app){
      app.userDetails.subscribe(function(){
           alert(app.userDetails().email);
      });
   });
</script>

Visitor Phone

Get the phone number of the visitor.

Sample Code

<script>
   window.acquire = window.acquire || [];
   window.acquire.push(function(app){
      app.userDetails.subscribe(function(){
           alert(app.userDetails().phone);
      });
   });
</script>

Set Visitor

Set Customer Tracking

Set the visitor’s name, email address, phone number and remark. Use the script at right to update visitor details.

Step 1: Embed tracking code

Copy the sample customer tracking code under <HEAD> section of your webpage before widget code.

Step 2: Reload Webpage

Save your code and reload webpage.

Make sure you replace inside bracket words with your own code that outputs real user data for the currently logged-in user on each of your pages.

All are optional, you can pass only those value that you wanted and you can remove which details you don't have.

A convenience function to set multiple settings at once. Accepts a settings object.

Parameters userDetails key detail:

Attribute

Type

Description

name

string

Visitor’s name

email

string

Visitor’s email address

phone

string

Visitor’s phone number

remark

string

Visitor’s remark

<script>
   window.acquire=window.acquire||[];
   acquire.push({
                  userDetails:{
                      name:'Visitor',
                      phone:'0000000000',
                      email:'visitor@site.com',
                      remarks:'anything remark to customer track'
                  },
                });
</script>

Visitor Page Update

Programmatically update visitor’s web-path.

Note: Chat triggers set to run “When a visitor has loaded the chat widget” will be fired when the visitor path is changed.

Attribute

Type

Description

title

string

title of page

url

string

Url for page

Optional - If not specified, the current page’s location and title will be used; if specified, the updated page url and title will be taken from the options object.

Update visitor’s path with specific page url and title:

<script>
    // update visitor's path with specific page url and title
    window.acquire=window.acquire||[];
    acquire.push(function(app){
      app.visitorPageUpdate('example title', 'http://example.com');
    });
</script>

Update visitor’s path with current page’s location and title:

<script>
    // update visitor's path with current page's location and title
    acquireIO.visitorPageUpdate(title, url);
</script>

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Last updated 6 years ago