Analytics

Acquire Analytics provides you with the necessary resources to gain a deeper understanding of your agent and customer behavior on your system. This API allows you to export your data, based on a standard format, from which you can implement your system and any other system that you can use to manage your data.

Mandatory parameters

These parameters are mandatory in all analytics APIs.

Name

Type

Description

start_date

datetime

Date from (format: YYYY-MM-DD, eg: 2020-01-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-01-16 00:00:00)

end_date

datetime

Date to (format: YYYY-MM-DD, eg: 2020-10-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-10-16 23:59:59)

offset

string

This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30