Analytics

View data for the various metrics tracked in Acquire.

Acquire Analytics provides you with the necessary resources to gain a deeper understanding of agent and customer behavior on your system. These endpoints allow you to export data into JSON or CSV and import that data into other systems.

Mandatory parameters

These parameters are mandatory in most analytics endpoints.

Name

Type

Description

start_date

datetime

Date from (format: YYYY-MM-DD, eg: 2020-01-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-01-16 00:00:00)

end_date

datetime

Date to (format: YYYY-MM-DD, eg: 2020-10-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-10-16 23:59:59)

offset

string

This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30