# Analytics

Acquire Analytics provides you with the necessary resources to gain a deeper understanding of agent and customer behavior on your system. These endpoints allow you to export data into JSON or CSV and import that data into other systems. 

### **Mandatory parameters**

These parameters are mandatory in most analytics endpoints.

| Name        | Type     | Description                                                                                       |
| ----------- | -------- | ------------------------------------------------------------------------------------------------- |
| start\_date | datetime | Date from (format: YYYY-MM-DD, eg: 2020-01-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-01-16 00:00:00)   |
| end\_date   | datetime | Date to (format: YYYY-MM-DD, eg: 2020-10-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-10-16 23:59:59)     |
| offset      | string   | This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.acquire.io/rest-apis/analytics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.