Analytics

View data for the various metrics tracked in Acquire.

Acquire Analytics provides you with the necessary resources to gain a deeper understanding of agent and customer behavior on your system. These endpoints allow you to export data into JSON or CSV and import that data into other systems. 
Mandatory parameters
These parameters are mandatory in most analytics endpoints.
Name
Type
Description
start_date
datetime
Date from (format: YYYY-MM-DD, eg: 2020-01-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-01-16 00:00:00)
end_date
datetime
Date to (format: YYYY-MM-DD, eg: 2020-10-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-10-16 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30

Webhooks in chatbot

Custom Reporting

Last modified 1yr ago

Name	Type	Description
start_date	datetime	Date from (format: YYYY-MM-DD, eg: 2020-01-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-01-16 00:00:00)
end_date	datetime	Date to (format: YYYY-MM-DD, eg: 2020-10-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-10-16 23:59:59)
offset	string	This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30