# Analytics

Acquire Analytics provides you with the necessary resources to gain a deeper understanding of agent and customer behavior on your system. These endpoints allow you to export data into JSON or CSV and import that data into other systems. 

### **Mandatory parameters**

These parameters are mandatory in most analytics endpoints.

| Name        | Type     | Description                                                                                       |
| ----------- | -------- | ------------------------------------------------------------------------------------------------- |
| start\_date | datetime | Date from (format: YYYY-MM-DD, eg: 2020-01-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-01-16 00:00:00)   |
| end\_date   | datetime | Date to (format: YYYY-MM-DD, eg: 2020-10-16 or YYYY-MM-DD HH:MM:SS, e.g. 2020-10-16 23:59:59)     |
| offset      | string   | This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 |