Reopen Case
Reopen a close case.
Reopen a case
POST https://{{account_id}}.acquire.io/api/v1/crm/messenger/chat/create?contactId={{contactId}}
Reopens a chat. The contactId must be passed into the endpoint as a path parameter.
Query Parameters
Name
Type
Description
contactId*
integer
ID of the contact
Headers
Name
Type
Description
Authorization*
string
Bearer {{API_KEY}}
{
"data": {
"title": "string",
"description": "I'm reopening the closed case",
"channel": "chat",
"contact": {
"dateCreated": "2021-03-24T10:06:57.000Z",
"dateUpdated": "2021-03-24T11:08:17.498Z",
"id": 597752,
"clientType": "web",
"clientName": "Chrome",
"clientVersion": "87.0",
"clientOsName": "Linux",
"clientOsVersion": "x86_64",
"clientDeviceType": "Desktop",
"clientDeviceVendor": null,
"clientDeviceModel": null,
"clientDetails": {
"ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
"engine": {
"name": "Blink",
"version": "87.0.4280.66"
},
"network": {
"type": "4g",
"speed": "1.71"
}
},
"archive": "no",
"fields": [
{
"value": null,
"owner": "contact",
"contactId": 597752,
"field": {
"id": 1,
"object": "contact",
"key": "name",
"type": "text",
"config": {
"input": {
"type": "text",
"label": "Name",
"required": false,
"placeholder": "",
"validationType": "format",
"validationFormat": "any",
"requiredErrorMessage": "Unfortunately this cannot be blank.",
"validationErrorMessage": "Oops! Seems incorrect format that you entered. Can you please recheck your name?"
},
"label": "Name",
"backend": {
"list": false
},
"capture": [
"api",
"chat-online-pre"
],
"online_order": 9,
"offline_order": 8494
},
"system": "yes"
}
},
{
"value": null,
"owner": "contact",
"contactId": 597752,
"field": {
"id": 2,
"object": "contact",
"key": "email",
"type": "text",
"config": {
"input": {
"type": "text",
"label": "Email!!!!",
"required": false,
"placeholder": "",
"validationType": "format",
"validationFormat": "email",
"requiredErrorMessage": "Unfortunately this cannot be blank.",
"validationErrorMessage": "Oops! Looks like format you entered is wrong. Can you please recheck your email?"
},
"label": "Email!!!!",
"backend": {
"list": false
},
"capture": [
"api",
"chat-online-pre"
],
"online_order": 4,
"offline_order": 8492
},
"system": "yes"
}
},
{
"value": "",
"owner": "contact",
"contactId": 597752,
"field": {
"id": 5,
"object": "contact",
"key": "city",
"type": "text",
"config": {
"input": {
"type": "text",
"label": "city",
"required": false,
"placeholder": "",
"validationType": "format",
"validationFormat": "any",
"requiredErrorMessage": "Unfortunately this cannot be blank.",
"validationErrorMessage": "Oops! Look like you entered the wrong value."
},
"label": "city",
"backend": {
"list": false
},
"capture": [
"api"
],
"online_order": 0,
"offline_order": 0,
"attributeInputDelay": 0
},
"system": "yes"
}
},
{
"value": "",
"owner": "contact",
"contactId": 597752,
"field": {
"id": 6,
"object": "contact",
"key": "state",
"type": "text",
"config": {
"backend": {
"list": false
},
"capture": [
"api"
]
},
"system": "yes"
}
},
{
"value": "517",
"owner": "contact",
"contactId": 597752,
"field": {
"id": 7,
"object": "contact",
"key": "countryId",
"type": "text",
"config": {
"backend": {
"list": false
},
"capture": [
"api"
]
},
"system": "yes"
}
},
{
"value": "2402:8100:21f5:3d13:d9da:18ea:aa28:f778",
"owner": "contact",
"contactId": 597752,
"field": {
"id": 8,
"object": "contact",
"key": "ip",
"type": "text",
"config": {
"input": {
"type": "text",
"label": "ip",
"required": true,
"placeholder": "",
"validationType": "format",
"validationFormat": "any",
"requiredErrorMessage": "Unfortunately this cannot be blank.",
"validationErrorMessage": "Oops! I don't understand that."
},
"label": "ip",
"backend": {
"list": false
},
"capture": [],
"online_order": 8489,
"offline_order": 8490,
"attributeInputDelay": 0
},
"system": "yes"
}
}
],
"company": null,
"tags": [],
"visits": [
{
"id": 1367,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:06:57.000Z"
},
{
"id": 1368,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:31:15.000Z"
},
{
"id": 1369,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:42:13.000Z"
},
{
"id": 1370,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:43:01.000Z"
},
{
"id": 1371,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:43:03.000Z"
}
]
},
"status": "active",
"dateQueue": "2021-03-24T11:08:17.400Z",
"dateCreated": "2021-03-24T11:08:17.000Z",
"datePending": null,
"dateActive": null,
"visitId": 1371,
"users": [],
"parentId": 1683,
"userId": 25,
"dateUpdated": null,
"closedBy": null,
"closingState": null,
"dateClosed": null,
"id": 1694,
"threadId": 1683,
"fields": [],
"isCaseJoined": false,
"timelineId": 1604,
"preMessages": []
}
}Body (raw)
{
"title": "string",
"source": "firstMessage",
"mentionUsers": [
"00"
],
"message": {
"type": "message",
"message": "I'm reopening the closed case",
"translateLangKey": ""
},
"channel": "chat",
"routeAgentId": 0,
"agentId": 0,
"isFromCobrowse": true,
"fields": {},
"sessionId": 3711819272,
"threadId": 1683
}Last updated