Tags
View your team’s tagging frequency and your most popular tags.
Conversations Tagged
GET https://{{account_id}}.acquire.io/api/v1/analytics/chat/conversations-tagged
Retrieve the number of conversations your team tagged vs. total number of conversations.
Query Parameters
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
json or csv
Headers
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"conversationsTagged": {
"data": {
"graphRow": {
"labels": [
"05 AM",
"06 AM",
"07 AM",
"08 AM",
"09 AM",
"10 AM",
"11 AM",
"12 PM",
"01 PM",
"02 PM",
"03 PM",
"04 PM",
"05 PM",
"06 PM",
"07 PM",
"08 PM",
"09 PM",
"10 PM",
"11 PM",
"12 AM",
"01 AM",
"02 AM",
"03 AM",
"04 AM"
],
"totalConversations": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"taggedConversations": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"success": true,
"output": "json"
}
}
}Tag Reporting
GET https://{{account_id}}.acquire.io/api/v1/analytics/chat/tag-reporting
Retrieve a list of the most frequently used tags.
Query Parameters
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
json or csv
Headers
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"tagReporting": {
"data": {
"graphRow": {
"data": [
{
"title": "email-test",
"chats": 3,
"percentage": "30.00",
"color": null
},
{
"title": "email-test2",
"chats": 3,
"percentage": "30.00",
"color": null
},
{
"title": "anaytics",
"chats": 2,
"percentage": "20.00",
"color": "#fd983f"
},
{
"title": "first-department",
"chats": 2,
"percentage": "20.00",
"color": "#3F95FD"
}
]
}
},
"success": true,
"output": "json"
}
}
}Most Common Tags
GET https://{{account_id}}.acquire.io/api/v1/analytics/chat/most-common-tags
Retrieve a list of the most common tags.
Query Parameters
start_date
string
Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)
end_date
string
Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)
offset
string
This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00
output
string
json or csv
Headers
Authorization
string
Bearer ***YOUR_API_KEY***
{
"data": {
"mostCommonTags": {
"data": {
"graphRow": {
"labels": [
"email-test",
"email-test2",
"anaytics",
"first-department",
"n/a",
"n/a",
"n/a",
"n/a",
"n/a",
"n/a"
],
"chats": [
3,
3,
2,
2,
0,
0,
0,
0,
0,
0
]
}
},
"success": true,
"output": "json"
}
}
}Last updated