# Tags

## Conversations Tagged

<mark style="color:blue;">`GET`</mark> `https://{{account_id}}.acquire.io/api/v1/analytics/chat/conversations-tagged`

Retrieve the number of conversations your team tagged vs. total number of conversations.

#### Query Parameters

| Name        | Type   | Description                                                                                                                                  |
| ----------- | ------ | -------------------------------------------------------------------------------------------------------------------------------------------- |
| start\_date | string | Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)                                                                       |
| end\_date   | string | Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)                                                                        |
| offset      | string | This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00 |
| output      | string | json or csv                                                                                                                                  |

#### Headers

| Name          | Type   | Description                       |
| ------------- | ------ | --------------------------------- |
| Authorization | string | Bearer \*\*\*YOUR\_API\_KEY\*\*\* |

{% tabs %}
{% tab title="200 " %}

```
{
  "data": {
    "conversationsTagged": {
      "data": {
        "graphRow": {
          "labels": [
            "05 AM",
            "06 AM",
            "07 AM",
            "08 AM",
            "09 AM",
            "10 AM",
            "11 AM",
            "12 PM",
            "01 PM",
            "02 PM",
            "03 PM",
            "04 PM",
            "05 PM",
            "06 PM",
            "07 PM",
            "08 PM",
            "09 PM",
            "10 PM",
            "11 PM",
            "12 AM",
            "01 AM",
            "02 AM",
            "03 AM",
            "04 AM"
          ],
          "totalConversations": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ],
          "taggedConversations": [
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0,
            0
          ]
        }
      },
      "success": true,
      "output": "json"
    }
  }
}
```

{% endtab %}
{% endtabs %}

## Tag Reporting

<mark style="color:blue;">`GET`</mark> `https://{{account_id}}.acquire.io/api/v1/analytics/chat/tag-reporting`

Retrieve a list of the most frequently used tags.

#### Query Parameters

| Name        | Type   | Description                                                                                                                                  |
| ----------- | ------ | -------------------------------------------------------------------------------------------------------------------------------------------- |
| start\_date | string | Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)                                                                       |
| end\_date   | string | Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)                                                                        |
| offset      | string | This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00 |
| output      | string | json or csv                                                                                                                                  |

#### Headers

| Name          | Type   | Description                       |
| ------------- | ------ | --------------------------------- |
| Authorization | string | Bearer \*\*\*YOUR\_API\_KEY\*\*\* |

{% tabs %}
{% tab title="200 " %}

```
{
  "data": {
    "tagReporting": {
      "data": {
        "graphRow": {
          "data": [
            {
              "title": "email-test",
              "chats": 3,
              "percentage": "30.00",
              "color": null
            },
            {
              "title": "email-test2",
              "chats": 3,
              "percentage": "30.00",
              "color": null
            },
            {
              "title": "anaytics",
              "chats": 2,
              "percentage": "20.00",
              "color": "#fd983f"
            },
            {
              "title": "first-department",
              "chats": 2,
              "percentage": "20.00",
              "color": "#3F95FD"
            }
          ]
        }
      },
      "success": true,
      "output": "json"
    }
  }
}
```

{% endtab %}
{% endtabs %}

## Most Common Tags

<mark style="color:blue;">`GET`</mark> `https://{{account_id}}.acquire.io/api/v1/analytics/chat/most-common-tags`

Retrieve a list of the most common tags.

#### Query Parameters

| Name        | Type   | Description                                                                                                                                  |
| ----------- | ------ | -------------------------------------------------------------------------------------------------------------------------------------------- |
| start\_date | string | Date From (Date format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 00:00:00)                                                                       |
| end\_date   | string | Date End (Date Format = YYYY-MM-DD hh:mm:ss, e.g 2021-01-01 23:59:59)                                                                        |
| offset      | string | This parameter is used for the timezone value and the default timezone will be "GMT". e.g. +05:30 for particular timezone. Default is +00:00 |
| output      | string | json or csv                                                                                                                                  |

#### Headers

| Name          | Type   | Description                       |
| ------------- | ------ | --------------------------------- |
| Authorization | string | Bearer \*\*\*YOUR\_API\_KEY\*\*\* |

{% tabs %}
{% tab title="200 " %}

```
{
  "data": {
    "mostCommonTags": {
      "data": {
        "graphRow": {
          "labels": [
            "email-test",
            "email-test2",
            "anaytics",
            "first-department",
            "n/a",
            "n/a",
            "n/a",
            "n/a",
            "n/a",
            "n/a"
          ],
          "chats": [
            3,
            3,
            2,
            2,
            0,
            0,
            0,
            0,
            0,
            0
          ]
        }
      },
      "success": true,
      "output": "json"
    }
  }
}
```

{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.acquire.io/rest-apis/analytics/chat/tags.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.