Cases

Any interaction with a contact creates a case in Acquire.

The Case or Thread API can be used to send, retrieve, update, and delete messages (Chat, Email, VOIP) from a conversation.

Attributes

ATTRIBUTE	TYPE	DESCRIPTION
id	Integer	Specify the ID of the case.
title	String	Specify the case title.
description	String	Specify the case description.
channel	String	Specify the case channel.
status	String	Specify the case status such as active, close, etc.
threadId	Integer	Specify the case threading id or parent id.
closingState	String	Specify the operating system version.
dateQueue	datetime	Specify the case queue date.
datePending	datetime	Specify the case pending date.
dateActive	datetime	Specify the case active date.
dateClosed	datetime	Specify the case close date.
userId	Integer	Specify the third-party initiated app id of the case.
waitTime	String	Specify the case wait time.
contact	JSON Array Object (Entity Relations)	Specify the case contact.
feedbacks	JSON Array Object (Entity Relations)	Specify the case feedbacks.
messages	JSON Array Object (Entity Relations)	Specify the case messages.
users	JSON Array Object (Entity Relations)	Specify the case users.
timeline	JSON Array Object (Entity Relations)	Specify the contact's time details
fields	JSON object (Entity Relations)	Information about case fields.
dateCreated	datetime	Case creation timestamp
dateUpdated	datetime	Case updated timestamp

Permissions

To request a case endpoint, you will need a valid API key with case access permissions.

Relations between case and other entities

Cases are associated with message, contact, feedbacks, and timeline.