Cases
Any interaction with a contact creates a case in Acquire.
The Case or Thread API can be used to send, retrieve, update, and delete messages (Chat, Email, VOIP) from a conversation.
ATTRIBUTE | TYPE | DESCRIPTION |
id | Integer | Specify the ID of the case. |
title | String | Specify the case title. |
description | String | Specify the case description. |
channel | String | Specify the case channel. |
status | String | Specify the case status such as active, close, etc. |
threadId | Integer | Specify the case threading id or parent id. |
closingState | String | Specify the operating system version. |
dateQueue | datetime | Specify the case queue date. |
datePending | datetime | Specify the case pending date. |
dateActive | datetime | Specify the case active date. |
dateClosed | datetime | Specify the case close date. |
userId | Integer | Specify the third-party initiated app id of the case. |
waitTime | String | Specify the case wait time. |
contact | JSON Array Object (Entity Relations) | Specify the case contact. |
feedbacks | JSON Array Object (Entity Relations) | Specify the case feedbacks. |
messages | JSON Array Object (Entity Relations) | Specify the case messages. |
users | JSON Array Object (Entity Relations) | Specify the case users. |
timeline | JSON Array Object (Entity Relations) | Specify the contact's time details |
fields | JSON object (Entity Relations) | Information about case fields. |
dateCreated | datetime | Case creation timestamp |
dateUpdated | datetime | Case updated timestamp |
To request a case endpoint, you will need a valid API key with case access permissions.
Cases are associated with message, contact, feedbacks, and timeline.
Last modified 2yr ago