Snooze
Snooze allows the agent to remove the conversation from active view for a set time.
Last updated
Snooze allows the agent to remove the conversation from active view for a set time.
Last updated
ATTRIBUTE
TYPE
DESCRIPTION
id
Integer
Specify the ID of the Snooze
objectType
String
Specify the snooze set for 'contact' or 'case'.
contactId
Integer
Specify the Snooze for a contact.
scheduleDate
datetime
Specify the timestamp of the Snooze.
objectId
Integer
Specify the case or contact id.
userId
Integer
Specify the user id.
message
String
Specify the snooze message.
users
JSON Array Object
Specify the owner of the Snooze.