Snooze

Snooze allows the agent to remove the conversation from active view for a set time.

This API allows you to manage a snooze for a specific day and time. That conversation will be marked 'snoozed' on the specified day and time.

Attributes

ATTRIBUTE	TYPE	DESCRIPTION
id	Integer	Specify the ID of the Snooze
objectType	String	Specify the snooze set for 'contact' or 'case'.
contactId	Integer	Specify the Snooze for a contact.
scheduleDate	datetime	Specify the timestamp of the Snooze.
objectId	Integer	Specify the case or contact id.
userId	Integer	Specify the user id.
message	String	Specify the snooze message.
users	JSON Array Object	Specify the owner of the Snooze.

Permissions

To request a snooze endpoint, you will need a valid API Key with the Snooze permissions enabled.