Feedback or rating functionality allows organizations to capture feedback from customers about their experience with an agent.
These endpoints allow you to retrieve, add and manage questions to collect feedback after a conversation.
To request a feedback endpoint, you will need a valid API Key with the feedback permissions enabled.
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ATTRIBUTE
TYPE
DESCRIPTION
id
Integer
Specify the ID of the feedback.
question
String
Specify the question of feedback.
type
String
Specify the type of feedback
['Rating', 'Text', 'Radio', 'Checkbox']
config
JSON Array Object
Specify the feedback details.
departments
JSON Array Object (Entity Relations)
Specify the departments receiving the feedback.
channels
String
Specify the feedback channels
['Chat', 'SMS', 'Email'].
dateCreated
datetime
Specify the timestamp of the feedback.
status
String
Specify the status of the feedback.
