Feedback

Feedback or rating functionality allows organizations to capture feedback from customers about their experience with an agent.

These endpoints allow you to retrieve, add and manage questions to collect feedback after a conversation.

Attributes

ATTRIBUTE	TYPE	DESCRIPTION
id	Integer	Specify the ID of the feedback.
question	String	Specify the question of feedback.
type	String	Specify the type of feedback ['Rating', 'Text', 'Radio', 'Checkbox']
config	JSON Array Object	Specify the feedback details.
departments	JSON Array Object (Entity Relations)	Specify the departments receiving the feedback.
channels	String	Specify the feedback channels ['Chat', 'SMS', 'Email'].
dateCreated	datetime	Specify the timestamp of the feedback.
status	String	Specify the status of the feedback.

Permissions

To request a feedback endpoint, you will need a valid API Key with the feedback permissions enabled.