Tags are used to label conversations. Agents may attach tags to cases and conversations.
The tag endpoints allows you to create, update, retrieve, and delete Tags.
ATTRIBUTE
TYPE
DESCRIPTION
id
Integer
Specify the ID of the Tag
name
String
Specify the name of the Tag.
color
Specify the color of the Tag
userId
Specify the owner id of the Tag
type
Specify the type of tag for contact or case
user
JSON Array Object (Entity Relations)
Specify the owner details
dateCreated
datetime
Tag creation timestamp
To request a tag endpoint, you will need a valid API Key with Tag permissions enabled.
Last updated 4 years ago
