Tags
Tags are used to label conversations. Agents may attach tags to cases and conversations.
The tag endpoints allows you to create, update, retrieve, and delete Tags.
Attributes
ATTRIBUTE | TYPE | DESCRIPTION |
id | Integer | Specify the ID of the Tag |
name | String | Specify the name of the Tag. |
color | String | Specify the color of the Tag |
userId | Integer | Specify the owner id of the Tag |
type | String | Specify the type of tag for contact or case |
user | JSON Array Object (Entity Relations) | Specify the owner details |
dateCreated | datetime | Tag creation timestamp |
Permissions
To request a tag endpoint, you will need a valid API Key with Tag permissions enabled.
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