Tags

Tags are used to label conversations. Agents may attach tags to cases and conversations.

The tag endpoints allows you to create, update, retrieve, and delete Tags.

Attributes

ATTRIBUTE	TYPE	DESCRIPTION
id	Integer	Specify the ID of the Tag
name	String	Specify the name of the Tag.
color	String	Specify the color of the Tag
userId	Integer	Specify the owner id of the Tag
type	String	Specify the type of tag for contact or case
user	JSON Array Object (Entity Relations)	Specify the owner details
dateCreated	datetime	Tag creation timestamp

Permissions

To request a tag endpoint, you will need a valid API Key with Tag permissions enabled.