# Create
## Create
`POST` `https://{{account_id}}.acquire.io/api/v1/crm/messenger/chat/create?contactId={{contactId}}`
Create a case. The **contactId** must be passed in to the endpoint as a query parameter. The body is optional. \
\
**contactId** - the contact's ID. Send a GET request to List all contacts to retrieve a list of contacts and their IDs or log in to your Acquire platform and hover over the contact's name in `Contact List`.
#### Query Parameters
| Name | Type | Description |
| ------------------------------------------- | ------- | ---------------------------------------------- |
| contactId\* | integer | Contact's ID. All cases must have a contactId. |
#### Headers
| Name | Type | Description |
| ----------------------------------------------- | ------ | ------------------- |
| Authorization\* | string | Bearer {{API\_KEY}} |
{% tabs %}
{% tab title="200 " %}
```
{
"data": {
"title": "string",
"description": "I'm reopening the closed case",
"channel": "chat",
"contact": {
"dateCreated": "2021-03-24T10:06:57.000Z",
"dateUpdated": "2021-03-30T18:21:41.353Z",
"id": 597752,
"clientType": "web",
"clientName": "Chrome",
"clientVersion": "87.0",
"clientOsName": "Linux",
"clientOsVersion": "x86_64",
"clientDeviceType": "Desktop",
"clientDeviceVendor": null,
"clientDeviceModel": null,
"clientDetails": {
"ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
"engine": {
"name": "Blink",
"version": "87.0.4280.66"
},
"network": {
"type": "4g",
"speed": "1.71"
}
},
"archive": "no",
"fields": [
{
"value": null,
"owner": "contact",
"contactId": 597752,
"field": {
"id": 1,
"object": "contact",
"key": "name",
"type": "text",
"config": {
"input": {
"type": "text",
"label": "Name",
"required": false,
"placeholder": "",
"validationType": "format",
"validationFormat": "any",
"requiredErrorMessage": "Unfortunately this cannot be blank.",
"validationErrorMessage": "Oops! Seems incorrect format that you entered. Can you please recheck your name?"
},
"label": "Name",
"backend": {
"list": false
},
"capture": [
"api",
"chat-online-pre"
],
"online_order": 9,
"offline_order": 8494
},
"system": "yes"
}
},
{
"value": null,
"owner": "contact",
"contactId": 597752,
"field": {
"id": 2,
"object": "contact",
"key": "email",
"type": "text",
"config": {
"input": {
"type": "text",
"label": "Email!!!!",
"required": false,
"placeholder": "",
"validationType": "format",
"validationFormat": "email",
"requiredErrorMessage": "Unfortunately this cannot be blank.",
"validationErrorMessage": "Oops! Looks like format you entered is wrong. Can you please recheck your email?"
},
"label": "Email!!!!",
"backend": {
"list": false
},
"capture": [
"api",
"chat-online-pre"
],
"online_order": 4,
"offline_order": 8492
},
"system": "yes"
}
},
{
"value": "",
"owner": "contact",
"contactId": 597752,
"field": {
"id": 5,
"object": "contact",
"key": "city",
"type": "text",
"config": {
"input": {
"type": "text",
"label": "city",
"required": false,
"placeholder": "",
"validationType": "format",
"validationFormat": "any",
"requiredErrorMessage": "Unfortunately this cannot be blank.",
"validationErrorMessage": "Oops! Look like you entered the wrong value."
},
"label": "city",
"backend": {
"list": false
},
"capture": [
"api"
],
"online_order": 0,
"offline_order": 0,
"attributeInputDelay": 0
},
"system": "yes"
}
},
{
"value": "",
"owner": "contact",
"contactId": 597752,
"field": {
"id": 6,
"object": "contact",
"key": "state",
"type": "text",
"config": {
"backend": {
"list": false
},
"capture": [
"api"
]
},
"system": "yes"
}
},
{
"value": "517",
"owner": "contact",
"contactId": 597752,
"field": {
"id": 7,
"object": "contact",
"key": "countryId",
"type": "text",
"config": {
"backend": {
"list": false
},
"capture": [
"api"
]
},
"system": "yes"
}
},
{
"value": "2402:8100:21f5:3d13:d9da:18ea:aa28:f778",
"owner": "contact",
"contactId": 597752,
"field": {
"id": 8,
"object": "contact",
"key": "ip",
"type": "text",
"config": {
"input": {
"type": "text",
"label": "ip",
"required": true,
"placeholder": "",
"validationType": "format",
"validationFormat": "any",
"requiredErrorMessage": "Unfortunately this cannot be blank.",
"validationErrorMessage": "Oops! I don't understand that."
},
"label": "ip",
"backend": {
"list": false
},
"capture": [],
"online_order": 8489,
"offline_order": 8490,
"attributeInputDelay": 0
},
"system": "yes"
}
}
],
"company": null,
"tags": [],
"visits": [
{
"id": 1367,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:06:57.000Z"
},
{
"id": 1368,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:31:15.000Z"
},
{
"id": 1369,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:42:13.000Z"
},
{
"id": 1370,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:43:01.000Z"
},
{
"id": 1371,
"contactId": 597752,
"title": "Acquire | Test Simulate Page",
"url": "https://5mkg3t.uat.env.acquire.io/simulate",
"source": "",
"dateCreated": "2021-03-24T10:43:03.000Z"
}
]
},
"status": "active",
"dateQueue": "2021-03-30T18:21:41.338Z",
"dateCreated": "2021-03-30T18:21:41.000Z",
"datePending": null,
"dateActive": null,
"visitId": 1371,
"users": [],
"parentId": 1683,
"userId": 25,
"dateUpdated": null,
"closedBy": null,
"closingState": null,
"dateClosed": null,
"id": 2071,
"threadId": 1683,
"fields": [],
"isCaseJoined": false,
"timelineId": 1604,
"preMessages": []
}
}
```
{% endtab %}
{% endtabs %}
## Body(raw)
```
{
"title": "string",
"source": "firstMessage",
"mentionUsers": [
"00"
],
"message": {
"type": "message",
"message": "I'm reopening the closed case",
"translateLangKey": ""
},
"channel": "chat",
"routeAgentId": 0,
"agentId": 0,
"isFromCobrowse": true,
"fields": {}
}
```
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://developer.acquire.io/rest-apis/conversation/conversation-or-cases/create.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.