> For the complete documentation index, see [llms.txt](https://developer.acquire.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.acquire.io/webhook-api/webhook-events-1.md).
# Webhook Events
With events, you can filter what kind of events you want to subscribe to. These events work with outbound webhooks.
| WEBHOOK TRIGGER EVENTS | DESCRIPTION |
| ----------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Chat status is set to Pending | *Coming Soon!* Activates when the chat state is Pending. |
| Chat status is set to Active | Activates when the chat state is Active. |
| Chat status is set to Queue | *Coming Soon!* Activates when chat state is Queue. |
| Chat status is set to Closed | Activates when chat state is Closed. |
| Agent Status Change | Coming Soon! This indicates that when an agent's status is updated,
the agent status captures
(available, unavailable,
Chat-chat channel is turned on,
Email-email channel is turned on,
VOIP-VOIP channel is turned on).
|
| Case new | Activates when a new case is added. |