With events, you can filter what kind of events you want to subscribe.
WEBHOOK TRIGGER EVENTS | DESCRIPTION |
Chat status is set to Pending | Indicates when chat state is Pending. |
Chat status is set to Active | Indicates when chat state is Active. |
Chat status is set to Queue | Indicates when chat state is Queue. |
Chat status is set to Closed | Indicates when chat state is Closed. |
Agent Status Change | This indicates that when an agent's status is updated, these agent status captures (available, unavailable, Chat-chat channel is turned on, Email-email channel is turned on, VOIP-VOIP channel is turned on). |