Webhook Events

With events, you can filter what kind of events you want to subscribe.
WEBHOOK TRIGGER EVENTS
DESCRIPTION
Chat status is set to Pending
Indicates when chat state is Pending.
Chat status is set to Active
Indicates when chat state is Active.
Chat status is set to Queue
Indicates when chat state is Queue.
Chat status is set to Closed
Indicates when chat state is Closed.
Agent Status Change
This indicates that when an agent's status is updated,
these agent status captures
(available, unavailable, 
Chat-chat channel is turned on, 
Email-email channel is turned on, 
VOIP-VOIP channel is turned on).

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Last updated 2 months ago

WEBHOOK TRIGGER EVENTS	DESCRIPTION
Chat status is set to Pending	Indicates when chat state is Pending.
Chat status is set to Active	Indicates when chat state is Active.
Chat status is set to Queue	Indicates when chat state is Queue.
Chat status is set to Closed	Indicates when chat state is Closed.
Agent Status Change	This indicates that when an agent's status is updated, these agent status captures (available, unavailable, Chat-chat channel is turned on, Email-email channel is turned on, VOIP-VOIP channel is turned on).