Webhook Events

With events, you can filter what kind of events you want to subscribe. These events work with outbound webhooks.

WEBHOOK TRIGGER EVENTS

DESCRIPTION

Chat status is set to Pending

Activates when chat state is Pending.

Chat status is set to Active

Coming Soon! Activates when chat state is Active.

Chat status is set to Queue

Coming soon! Activates when chat state is Queue.

Chat status is set to Closed

Activates when chat state is Closed.

Agent Status Change

This indicates that when an agent's status is updated,

these agent status captures

(available, unavailable,

Chat-chat channel is turned on,

Email-email channel is turned on,

VOIP-VOIP channel is turned on).

Case new

Activates when a new case is added.