# Webhook Events

With events, you can filter what kind of events you want to subscribe to. These events work with outbound webhooks.

| WEBHOOK TRIGGER EVENTS        | DESCRIPTION                                                                                                                                                                                                                                                                |
| ----------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Chat status is set to Pending | *Coming Soon!* Activates when the chat state is Pending.                                                                                                                                                                                                                   |
| Chat status is set to Active  | Activates when the chat state is Active.                                                                                                                                                                                                                                   |
| Chat status is set to Queue   | *Coming Soon!* Activates when chat state is Queue.                                                                                                                                                                                                                         |
| Chat status is set to Closed  | Activates when chat state is Closed.                                                                                                                                                                                                                                       |
| Agent Status Change           | <p><em>Coming Soon!</em> This indicates that when an agent's status is updated,</p><p>the agent status captures</p><p>(available, unavailable, </p><p>Chat-chat channel is turned on, </p><p>Email-email channel is turned on, </p><p>VOIP-VOIP channel is turned on).</p> |
| Case new                      | Activates when a new case is added.                                                                                                                                                                                                                                        |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.acquire.io/webhook-api/webhook-events-1.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.