Webhook Events
With events, you can filter what kind of events you want to subscribe. These events work with outbound webhooks.
WEBHOOK TRIGGER EVENTS
DESCRIPTION
Chat status is set to Pending
Activates when chat state is Pending.
Chat status is set to Active
Coming Soon! Activates when chat state is Active.
Chat status is set to Queue
Coming soon! Activates when chat state is Queue.
Chat status is set to Closed
Activates when chat state is Closed.
Agent Status Change
This indicates that when an agent's status is updated,
these agent status captures
(available, unavailable,
Chat-chat channel is turned on,
Email-email channel is turned on,
VOIP-VOIP channel is turned on).
Case new
Activates when a new case is added.
Last modified 7mo ago
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