Webhook Events

With events, you can filter what kind of events you want to subscribe.

WEBHOOK TRIGGER EVENTS

DESCRIPTION

Chat status is set to Pending

Indicates when chat state is Pending.

Chat status is set to Active

Indicates when chat state is Active.

Chat status is set to Queue

Indicates when chat state is Queue.

Chat status is set to Closed

Indicates when chat state is Closed.

Agent Status Change

This indicates that when an agent's status is updated,

these agent status captures

(available, unavailable,

Chat-chat channel is turned on,

Email-email channel is turned on,

VOIP-VOIP channel is turned on).