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Webhook Events

With events, you can filter what kind of events you want to subscribe to. These events work with outbound webhooks.
WEBHOOK TRIGGER EVENTS
DESCRIPTION
Chat status is set to Pending
Coming Soon! Activates when the chat state is Pending.
Chat status is set to Active
Activates when the chat state is Active.
Chat status is set to Queue
Coming Soon! Activates when chat state is Queue.
Chat status is set to Closed
Activates when chat state is Closed.
Agent Status Change
Coming Soon! This indicates that when an agent's status is updated,
the agent status captures
(available, unavailable, 
Chat-chat channel is turned on, 
Email-email channel is turned on, 
VOIP-VOIP channel is turned on).
Case new
Activates when a new case is added.

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Last modified 1yr ago

WEBHOOK TRIGGER EVENTS	DESCRIPTION
Chat status is set to Pending	Coming Soon! Activates when the chat state is Pending.
Chat status is set to Active	Activates when the chat state is Active.
Chat status is set to Queue	Coming Soon! Activates when chat state is Queue.
Chat status is set to Closed	Activates when chat state is Closed.
Agent Status Change	Coming Soon! This indicates that when an agent's status is updated, the agent status captures (available, unavailable, Chat-chat channel is turned on, Email-email channel is turned on, VOIP-VOIP channel is turned on).
Case new	Activates when a new case is added.