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WebsiteGuide & TutorialBlogBook a Demo
2.0.0
2.0.0
  • Getting Started
  • Widget
    • Overview
    • Installation
    • Customization
      • Settings
        • Greeting
        • Greeting Introduction
        • Conversation button
        • Conversation list title
        • Launcher Text
        • Widget Appearance
      • Methods
        • Widget visibility
        • Widget window state
        • Set Customer Info
        • Get Customer info
      • Events/Callbacks
        • reloadUI
        • onChatMaximize
        • onChatMinimize
        • onChatInitiated/Started
        • onChatClosed
        • onAgentAssign
        • onAgentStateChange (Available/Unavailable)
      • Link resources
        • Share channel link
  • SDK
    • [Under Development] Overview
    • [Under Development] iOS
      • [Under Development] iOS Setup Guide
        • [Under Development] Getting Started
        • [Under Development] Integration Guide (Core)
        • [Under Development] Integration Guide (Lite)
      • [Under Development] Initialization
      • [Under Development] Theme Setting
      • [Under Development] Acquire Delegates for iOS
      • [Under Development] Widget customization
      • [Under Development] React Native
    • [Under Development] Android
      • [Under Development] Android Setup Guide
        • [Under Development] Getting Started
        • [Under Development] Integration Guide (Core)
        • [Under Development] Integration Guide (Lite)
      • [Under Development] Acquire SDK APIs
      • [Under Development] Acquire Delegates for Android
      • [Under Development] React Native
  • Webhooks
    • Introduction
    • Getting Started
    • Securing Webhook
    • Webhook Events
  • REST APIs
    • Introduction
      • Request Types, Permissions, Errors, & Limits
    • Authorization
    • Conversation
      • Cases
        • Messages
          • Retrieve a list of messages
          • Retrieve a message
          • Send a message
          • Update message
          • Delete Message
        • Case List
        • Single Case
        • Create
        • Close Case
        • Reopen Case
        • Invite Agent
      • Snooze
        • [Under Construction] Delete Snooze
        • Create Snooze
      • Notes
        • List all notes
        • Retrieve a note
        • Create
        • Add note message
        • Delete note
        • Retrieve note messages
    • Contact
      • List all contacts
      • Retrieve a contact
      • Add contact
      • Block Contact
      • Merge contact
      • Update contact
      • Delete contact
    • Company
      • List all companies
      • Retrieve a company
      • Add company
      • Update company
      • Delete company
    • Phone
      • Call in queue
      • Ringing
      • Answered
      • Call end
    • Chatbot
      • Conversational Bot
        • Groups
          • Get Default Group
          • List
          • Add
          • Delete
          • Copy
        • Question And Answer
          • List
          • Get
          • Add
          • Update
          • Delete
          • Publish
          • Bulk Action
          • Push QnA To Suggestions
          • Import QnA
      • Sequence Bot
        • Sequence List
        • Get Single Sequence
        • Add
        • Update
        • Delete
        • Bulk Action
        • Copy Existing Sequence
        • Branch
          • Get Single Branch
          • Add
          • Update
          • Delete
          • Set as Parent Branch
      • Bot resources
      • Webhooks in chatbot
    • Analytics
      • Custom Reporting
      • General Analytics
      • Chat
        • Overview
        • Tags
        • Visitor Information
          • Visitor Analytics
          • Visitor Source Overview
        • Video Analytics
      • Cobrowse
      • Chatbot
        • Sequence Bot
        • Conversational Bot
      • Knowledge Base
      • Email
      • VoIP - Call SMS
      • Agent Performance
    • [Under Construction] Custom Cards
      • Timeline-cards
        • Create Interaction Card
        • Update Interaction Card
        • List all Cards
        • Retrieve a card
        • Delete card
      • Exclusive cards
        • Create general card
        • Create app card - from other system
        • Delete card
    • Knowledge Base
      • Groups
        • Add
        • Update
        • Get
        • Get Single
        • Delete
      • Articles
        • Add Article
        • Update Article
        • Delete Article
        • Get Articles
        • Get Single Article
      • Category
        • Add Category
        • Update Category
        • Delete Category
        • Get Category
    • Settings
      • Account Settings
        • Users
          • List
          • Get Single
          • Add
          • Update
          • Delete
        • Roles
          • List
          • Get Single Role
          • Add
          • Update
          • Delete
        • Departments
          • List
          • Get
          • Add
          • Update
          • Delete
        • Custom Attributes
          • List of custom attributes
          • Get a custom Attribute
          • Add a custom attribute
          • Update a custom attribute
          • Delete a custom attribute
      • Conversation Settings
        • Shortcuts
          • List Groups
          • Get
          • Add
          • Update
          • Delete
        • Tags
          • List All Tags
          • Get Single Tag
          • Add New Tag
          • Update Tag
          • Delete Tag
        • Feedback
          • List of all feedback
          • Get single feedback
          • Add feedback
          • Update Feedback
          • Delete feedback
      • Security
        • Block Visitor
          • List
          • Get
          • Add
          • Delete
        • Audit Logs
          • Audit Log
          • Audit Log Users
Powered by GitBook
On this page
  1. REST APIs
  2. Settings
  3. Conversation Settings
  4. Shortcuts

Get

Retrieve all the shortcuts available

List Message Shortcuts

GET https://{{account_id}}.acquire.io/api/v1/crm/message-shortcut?search=acquire

Retrieve list of available message shortcuts. Use the "search" query parameter to obtain a single shortcut.

Query Parameters

Name
Type
Description

search

string

search by keyword

filterByDepartment

boolean

Specify to true/false

select

array

List of fields to get

relations

object

Specify the relations

order

object

Object specifying field name to sort followed by value. eg: {"id":"DESC"}

Headers

Name
Type
Description

Authorization

string

Bearer {{api_key}}

{
  "data": {
    "count": 7,
    "data": [
      {
        "id": 1,
        "shortcut_name": "Demo",
        "type": null,
        "message": "\n![](https://uat-drive.acquire.io/5mkg3t/media/2020/10/71ff3930231f5eca9d62d71e7d3191e1-2831b0ef05cfa3bb2e0ff113.png)\n**_Hello_**\n",
        "messageJson": {
          "blocks": [
            {
              "key": "7gdrt",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "7j1dl",
              "data": {},
              "text": " ",
              "type": "atomic",
              "depth": 0,
              "entityRanges": [
                {
                  "key": 0,
                  "length": 1,
                  "offset": 0
                }
              ],
              "inlineStyleRanges": []
            },
            {
              "key": "9qdi9",
              "data": {},
              "text": "Hello",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": [
                {
                  "style": "BOLD",
                  "length": 5,
                  "offset": 0
                },
                {
                  "style": "ITALIC",
                  "length": 5,
                  "offset": 0
                }
              ]
            }
          ],
          "entityMap": {
            "0": {
              "data": {
                "alt": "",
                "src": "https://uat-drive.acquire.io/5mkg3t/media/2020/10/71ff3930231f5eca9d62d71e7d3191e1-2831b0ef05cfa3bb2e0ff113.png",
                "width": "100px",
                "height": "100px",
                "mediaKey": "WzQ3MCwibWVkaWEvMjAyMC8xMC83MWZmMzkzMDIzMWY1ZWNhOWQ2MmQ3MWU3ZDMxOTFlMS0yODMxYjBlZjA1Y2ZhM2JiMmUwZmYxMTMucG5nIiwiNW1rZzN0IiwiNzFmZjM5MzAyMzFmNWVjYTlkNjJkNzFlN2QzMTkxZTEucG5nIiwzMDE2OF0="
              },
              "type": "IMAGE",
              "mutability": "MUTABLE"
            }
          }
        },
        "messageHtml": "<p></p>\n<img src=\"https://uat-drive.acquire.io/5mkg3t/media/2020/10/71ff3930231f5eca9d62d71e7d3191e1-2831b0ef05cfa3bb2e0ff113.png\" alt=\"\" width=100px% height=\"auto\"/>\n<p><b><i>Hello</i></b></p>\n",
        "department": [],
        "groupName": ""
      },
      {
        "id": 8,
        "shortcut_name": "Saaaaa",
        "type": null,
        "message": "\n![](https://uat-drive.acquire.io/5mkg3t/media/2020/10/71ff3930231f5eca9d62d71e7d3191e1-a2693cfc36d7ecae8188b7ac.png)\n\n",
        "messageJson": {
          "blocks": [
            {
              "key": "2d5p9",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "3uejg",
              "data": {},
              "text": " ",
              "type": "atomic",
              "depth": 0,
              "entityRanges": [
                {
                  "key": 0,
                  "length": 1,
                  "offset": 0
                }
              ],
              "inlineStyleRanges": []
            },
            {
              "key": "rtlu",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            }
          ],
          "entityMap": {
            "0": {
              "data": {
                "alt": "",
                "src": "https://uat-drive.acquire.io/5mkg3t/media/2020/10/71ff3930231f5eca9d62d71e7d3191e1-a2693cfc36d7ecae8188b7ac.png",
                "width": "10",
                "height": "10",
                "mediaKey": "Wzk5NSwibWVkaWEvMjAyMC8xMC83MWZmMzkzMDIzMWY1ZWNhOWQ2MmQ3MWU3ZDMxOTFlMS1hMjY5M2NmYzM2ZDdlY2FlODE4OGI3YWMucG5nIiwiNW1rZzN0IiwiNzFmZjM5MzAyMzFmNWVjYTlkNjJkNzFlN2QzMTkxZTEucG5nIiwzMDE2OF0="
              },
              "type": "IMAGE",
              "mutability": "MUTABLE"
            }
          }
        },
        "messageHtml": "<p></p>\n<img src=\"https://uat-drive.acquire.io/5mkg3t/media/2020/10/71ff3930231f5eca9d62d71e7d3191e1-a2693cfc36d7ecae8188b7ac.png\" alt=\"\" width=10% height=\"auto\"/>\n<p></p>\n",
        "department": [],
        "groupName": ""
      },
      {
        "id": 15,
        "shortcut_name": "Sample check",
        "type": null,
        "message": "Hello **_Guys_**\n\n![image](https://uat-drive.acquire.io/5mkg3t/media/2020/11/71ff3930231f5eca9d62d71e7d3191e1-3f3ddd2e5d2b0948d1c261bd.png)\n\n",
        "messageJson": {
          "blocks": [
            {
              "key": "5851b",
              "data": {},
              "text": "Hello Guys",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": [
                {
                  "style": "BOLD",
                  "length": 4,
                  "offset": 6
                },
                {
                  "style": "ITALIC",
                  "length": 4,
                  "offset": 6
                }
              ]
            },
            {
              "key": "edkih",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "ludn",
              "data": {},
              "text": " ",
              "type": "atomic",
              "depth": 0,
              "entityRanges": [
                {
                  "key": 0,
                  "length": 1,
                  "offset": 0
                }
              ],
              "inlineStyleRanges": []
            },
            {
              "key": "8pr7u",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            }
          ],
          "entityMap": {
            "0": {
              "data": {
                "alt": "",
                "src": "https://uat-drive.acquire.io/5mkg3t/media/2020/11/71ff3930231f5eca9d62d71e7d3191e1-3f3ddd2e5d2b0948d1c261bd.png",
                "width": "10",
                "height": "10",
                "mediaKey": "WzExNDIsIm1lZGlhLzIwMjAvMTEvNzFmZjM5MzAyMzFmNWVjYTlkNjJkNzFlN2QzMTkxZTEtM2YzZGRkMmU1ZDJiMDk0OGQxYzI2MWJkLnBuZyIsIjVta2czdCIsIjcxZmYzOTMwMjMxZjVlY2E5ZDYyZDcxZTdkMzE5MWUxLnBuZyIsMzAxNjhd"
              },
              "type": "IMAGE",
              "mutability": "MUTABLE"
            }
          }
        },
        "messageHtml": "<p>Hello <b><i>Guys</i></b></p>\n<p></p>\n<img src=\"https://uat-drive.acquire.io/5mkg3t/media/2020/11/71ff3930231f5eca9d62d71e7d3191e1-3f3ddd2e5d2b0948d1c261bd.png\" alt=\"\" width=10% height=\"auto\"/>\n<p></p>\n",
        "department": [],
        "groupName": ""
      },
      {
        "id": 22,
        "shortcut_name": "Only Image",
        "type": null,
        "message": "\n![image](https://uat-drive.acquire.io/5mkg3t/media/2020/11/71ff3930231f5eca9d62d71e7d3191e1-007e1c1bd68e76a4f023a31c.png)\n\n",
        "messageJson": {
          "blocks": [
            {
              "key": "96d4f",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "8i3dp",
              "data": {},
              "text": " ",
              "type": "atomic",
              "depth": 0,
              "entityRanges": [
                {
                  "key": 0,
                  "length": 1,
                  "offset": 0
                }
              ],
              "inlineStyleRanges": []
            },
            {
              "key": "c0t9a",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            }
          ],
          "entityMap": {
            "0": {
              "data": {
                "alt": "",
                "src": "https://uat-drive.acquire.io/5mkg3t/media/2020/11/71ff3930231f5eca9d62d71e7d3191e1-007e1c1bd68e76a4f023a31c.png",
                "width": "10",
                "height": "10",
                "mediaKey": "WzExNzcsIm1lZGlhLzIwMjAvMTEvNzFmZjM5MzAyMzFmNWVjYTlkNjJkNzFlN2QzMTkxZTEtMDA3ZTFjMWJkNjhlNzZhNGYwMjNhMzFjLnBuZyIsIjVta2czdCIsIjcxZmYzOTMwMjMxZjVlY2E5ZDYyZDcxZTdkMzE5MWUxLnBuZyIsMzAxNjhd"
              },
              "type": "IMAGE",
              "mutability": "MUTABLE"
            }
          }
        },
        "messageHtml": "<p></p>\n<img src=\"https://uat-drive.acquire.io/5mkg3t/media/2020/11/71ff3930231f5eca9d62d71e7d3191e1-007e1c1bd68e76a4f023a31c.png\" alt=\"\" width=10% height=\"auto\"/>\n<p></p>\n",
        "department": [],
        "groupName": "TYUYUY"
      },
      {
        "id": 28,
        "shortcut_name": "Chekssssssssss",
        "type": null,
        "message": "**This is Bold **\n\n_This is Italic_\n\n<ins>This is Underline</ins>\n\n~~This is strikethrough~~\n\n\n![image](https://uat-drive.acquire.io/5mkg3t/media/2020/12/image012-50214266604a77605fff2061-99a6f19eba7c9f1aa6bf2b9a.png)\n\n",
        "messageJson": {
          "blocks": [
            {
              "key": "fooe1",
              "data": {},
              "text": "This is Bold ",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": [
                {
                  "style": "BOLD",
                  "length": 13,
                  "offset": 0
                }
              ]
            },
            {
              "key": "2p5cr",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "1rs41",
              "data": {},
              "text": "This is Italic",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": [
                {
                  "style": "ITALIC",
                  "length": 14,
                  "offset": 0
                }
              ]
            },
            {
              "key": "cngr5",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "4s5vm",
              "data": {},
              "text": "This is Underline",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": [
                {
                  "style": "UNDERLINE",
                  "length": 17,
                  "offset": 0
                }
              ]
            },
            {
              "key": "efiug",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "8ljt0",
              "data": {},
              "text": "This is strikethrough",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": [
                {
                  "style": "STRIKETHROUGH",
                  "length": 21,
                  "offset": 0
                }
              ]
            },
            {
              "key": "3825d",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "45iu5",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "6pmic",
              "data": {},
              "text": " ",
              "type": "atomic",
              "depth": 0,
              "entityRanges": [
                {
                  "key": 0,
                  "length": 1,
                  "offset": 0
                }
              ],
              "inlineStyleRanges": []
            },
            {
              "key": "613lm",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            }
          ],
          "entityMap": {
            "0": {
              "data": {
                "alt": "",
                "src": "https://uat-drive.acquire.io/5mkg3t/media/2020/12/image012-50214266604a77605fff2061-99a6f19eba7c9f1aa6bf2b9a.png",
                "width": "25",
                "height": "25",
                "mediaKey": "WzIwMzAsIm1lZGlhLzIwMjAvMTIvaW1hZ2UwMTItNTAyMTQyNjY2MDRhNzc2MDVmZmYyMDYxLTk5YTZmMTllYmE3YzlmMWFhNmJmMmI5YS5wbmciLCI1bWtnM3QiLCJpbWFnZTAxMi01MDIxNDI2NjYwNGE3NzYwNWZmZjIwNjEucG5nIiw3MjUxXQ=="
              },
              "type": "IMAGE",
              "mutability": "MUTABLE"
            }
          }
        },
        "messageHtml": "<p><b>This is Bold </b></p>\n<br/>\n<p><i>This is Italic</i></p>\n<br/>\n<p><u>This is Underline</u></p>\n<br/>\n<p><del>This is strikethrough</del></p>\n<br/>\n<br/>\n<img src=\"https://uat-drive.acquire.io/5mkg3t/media/2020/12/image012-50214266604a77605fff2061-99a6f19eba7c9f1aa6bf2b9a.png\" alt=\"image012-50214266604a77605fff2061-99a6f19eba7c9f1aa6bf2b9a.png\" title=\"image012-50214266604a77605fff2061-99a6f19eba7c9f1aa6bf2b9a.png\" width=25% height=\"auto\"/>\n<br/>\n",
        "department": [],
        "groupName": ""
      },
      {
        "id": 29,
        "shortcut_name": "Alignments checks for this",
        "type": null,
        "message": "Irrilevant symbols\n\nGood One\n\n\n![image](https://uat-drive.acquire.io/5mkg3t/media/2020/12/0-1-07e396d1da41866e4e890a0d.jpeg)\n\n\n**One of this**\n",
        "messageJson": {
          "blocks": [
            {
              "key": "6d2nu",
              "data": {},
              "text": "Irrilevant symbols",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "34d1v",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "ai55t",
              "data": {},
              "text": "Good One",
              "type": "right",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "7dbtp",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "6h01g",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "vqsp",
              "data": {},
              "text": " ",
              "type": "atomic",
              "depth": 0,
              "entityRanges": [
                {
                  "key": 0,
                  "length": 1,
                  "offset": 0
                }
              ],
              "inlineStyleRanges": []
            },
            {
              "key": "9ubum",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "5mb9q",
              "data": {},
              "text": "",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": []
            },
            {
              "key": "7iqeb",
              "data": {},
              "text": "One of this",
              "type": "unstyled",
              "depth": 0,
              "entityRanges": [],
              "inlineStyleRanges": [
                {
                  "style": "BOLD",
                  "length": 11,
                  "offset": 0
                }
              ]
            }
          ],
          "entityMap": {
            "0": {
              "data": {
                "alt": "",
                "src": "https://uat-drive.acquire.io/5mkg3t/media/2020/12/0-1-07e396d1da41866e4e890a0d.jpeg",
                "width": "50",
                "height": "50",
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Last updated 4 years ago