Send a message
Add a new message via a channel
Send Chat Message
POST https://{{account_id}}.acquire.io/api/v1/crm/messenger/chat/add-message
Send a chat message to a conversation. To send a message to a contact, you must pass a "message" object. Only active cases may receive messages via the API.
"type", "message", and "caseId" are required keys in the message object. See example body below. You can also add translateLangKey to the message object for message translation.
caseId - You can retrieve caseId from a Webhook, by sending a GET request to the Retrieve a list of messages endpoint or from the Acquire Dashboard.
Type - This indicates the type of message. There are three options: message, note, and event. Set "type" to "message" to send a chat message.
Query Parameters
Name
Type
Description
x-user-type
string
Specifies the type user/contact. If adding as an agent, then use 'user'. If adding if message needs to be added from agent then it is user and if it is to be added from agent then it is contact
contactId*
integer
Specify the contact ID
Headers
Name
Type
Description
Authorization*
string
Bearer {{API_KEY}}
Request Body
Name
Type
Description
translateLangKey
string
HTML ISO language code
caseId*
integer
The case ID
message
string
The chat message you would like to send
type*
string
"message"
message*
object
message object
{
"data": {
"channel": "chat",
"senderType": "user",
"senderId": 25,
"type": "message",
"seen": "no",
"message": "Hey added from the api",
"meta": {
"additionalProp1": {}
},
"dateCreated": "2021-03-30T16:05:46.000Z",
"case": {
"dateCreated": "2021-03-30T16:04:10.000Z",
"dateUpdated": "2021-03-30T16:04:11.000Z",
"id": 2069,
"closedBy": null,
"visitId": 1379,
"title": "#597759 has just started a chat",
"description": "fdgdfgd",
"channel": "chat",
"status": "active",
"closingState": "handled",
"dateQueue": "2021-03-30T16:04:10.000Z",
"datePending": "2021-03-30T16:04:10.000Z",
"dateActive": "2021-03-30T16:04:10.000Z",
"dateClosed": null,
"queueId": null,
"queueOrder": null,
"meta": {},
"parentId": 1875,
"userId": null,
"waitTime": 0,
"contact": {
"dateCreated": "2021-03-26T08:34:29.000Z",
"dateUpdated": "2021-03-30T16:04:10.000Z",
"id": 597759,
"clientType": "web",
"clientName": "Chrome",
"clientVersion": "87.0",
"clientOsName": "Linux",
"clientOsVersion": "x86_64",
"clientDeviceType": "Desktop",
"clientDeviceVendor": null,
"clientDeviceModel": null,
"clientDetails": {
"ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
"engine": {
"name": "Blink",
"version": "87.0.4280.66"
},
"network": {
"type": "3g",
"speed": "2.3400000000000003"
}
},
"meta": {},
"archive": "no",
"companyId": null
},
"users": [
{
"id": 4607,
"caseId": 2069,
"type": "user",
"userId": 1,
"role": "owner",
"status": "active",
"dateCreated": "2021-03-30T16:04:10.000Z",
"dateLastAssigned": "2021-03-30T16:04:10.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
"id": 1,
"name": "David Guetta",
"firstName": "David Guetta",
"lastName": "",
"photo": "",
"email": "user@example.com",
"clientId": ""
}
},
{
"id": 4606,
"caseId": 2069,
"type": "contact",
"userId": 597759,
"role": "owner",
"status": "active",
"dateCreated": "2021-03-30T16:04:10.000Z",
"dateLastAssigned": "2021-03-30T16:04:10.000Z",
"closed": "no",
"meta": null,
"user": {
"type": "contact",
"id": 597759,
"name": "#597759",
"photo": null
}
}
],
"threadId": 1875
},
"sender": {
"roles": [],
"id": 25,
"name": "a",
"firstName": "a",
"lastName": "",
"photo": "",
"email": "",
"clientId": "",
"parentId": 0,
"type": "user",
"accessLevel": null
},
"dateUpdated": null,
"id": 8289,
"caseId": 2069,
"threadId": 1875,
"contactId": 597759
}
}Body(raw)
{
"channel": "chat",
"message": {
"type": "message",
"message": "Hey added from the api",
"translateLangKey": "en"
},
"caseId": 9
}Send Mail Message
POST https://{{account_id}}.acquire.io/api/v1/mail/add-message
Send an email message. The email address in the "To" attribute must be an inbox connected to Acquire. See body example below of required attributes.
Headers
Name
Type
Description
Authorization*
string
Bearer {{API_KEY}}
Request Body
Name
Type
Description
htmlBody*
string
the email message
type*
string
"message"
subject*
string
the subject of the email
bcc*
array
blind carbon copy email addresses
cc*
array
carbon copy email addresses
from*
string
your Acquire-connected email address
to*
array
an array of recipients' email addresses
contactId*
integer
the contact's ID
caseId*
integer
the case's ID
data*
object
data object
attachments*
array
attachments array
{
"data": {
"id": 407,
"caseMessageId": 407,
"channelId": null,
"caseId": 90,
"inboxId": 1,
"mailId": 1,
"type": "message",
"senderType": "user",
"senderId": 93,
"to": [
{
"Name": "",
"Email": "developer@acquire.io"
}
],
"from": {
"Name": "test",
"Email": "surendra@acquire.io",
"MailboxHash": ""
},
"cc": [],
"bcc": [],
"reply_to": null,
"subject": "test",
"textBody": "test api email\n\nOn Mon, Sep 14 2020, at 05:00 PM<\"surendra@acquire.io\"> wrote:test\n\nOn Mon, Sep 14 2020, at 04:36 PM<\"surendra@acquire.io\"> wrote:yrety",
"htmlBody": "<div class=\"content-writer\" data-reactroot=\"\">test api email</div><div class=\"acq-content hide\" data-reactroot=\"\"><br><br><div>On Mon, Sep 14 2020, at 05:00 PM<\"surendra@acquire.io\"> wrote:</div><blockquote><div class=\"content-writer\" data-reactroot=\"\">test</div><div class=\"acq-content hide\" data-reactroot=\"\"><br><br><div>On Mon, Sep 14 2020, at 04:36 PM<\"surendra@acquire.io\"> wrote:</div><blockquote>yrety</blockquote></div></blockquote></div>",
"mailboxMessageId": "0.5345358743514836",
"messageId": null,
"mailboxInReplyTo": "<c89eb634-612c-45af-8edf-7e06d425833f@mtasv.net>",
"originalRecipient": "developer@acquire.io",
"parentId": 14,
"attachments": [],
"dateCreated": "2021-03-12T09:21:20.000Z",
"dateSeen": null,
"dateBounce": null,
"dateFailed": null,
"dateDelivery": null,
"seen": "no",
"isDraft": "no",
"scheduleAt": "2021-03-12T09:21:20.000Z",
"meta": null,
"clickedDate": null,
"unsubscribeDate": null,
"appMessageId": null,
"appThreadId": null,
"user": {
"departments": [],
"roles": [],
"id": 93,
"name": "test",
"firstName": "test",
"lastName": "",
"photo": "",
"email": "",
"clientId": "",
"parentId": 0,
"metaDetails": {
"isBotClient": false,
"label": ""
},
"type": "user",
"accessLevel": null
},
"sender": {
"type": "user",
"id": 93,
"name": "test",
"email": "",
"photo": ""
},
"mailMsgId": 13
}
}Body(raw)
{
"data": {
"caseId": 1128,
"to": [
"user@gmail.com"
],
"from": "test@acquire.io",
"cc": [],
"bcc": [],
"subject": "test",
"contactId": 9156860,
"type": "message",
"textBody": "this is the text body",
"htmlBody": "This is the message body",
"attachments": []
}
}Send SMS
POST https://{{account_id}}.acquire.io/api/v1/voip/send-sms
Send a message through an SmS channel. You must have a phone number connected to your Acquire account. To find the threadId and timelineId, send a GET rquest to Retrieve a list of messages or to Case List where ID={{contactId}}.
Query Parameters
Name
Type
Description
Authorization
string
Bearer {{api_key}}
x-user-type
string
Specifies the type user/contact if message needs to be added from agent then it is user and if it is to be added from agent then it is contact
Request Body
Name
Type
Description
From
string
The phone number in your Acquire platform (must include country and area code)
To
string
The contact's phone number (must include country and area code)
contactId
integer
The contact's ID
Body
string
The message you intend to send
threadId
integer
The case ID
timelineId
integer
The thread's timeline ID
{
"data": {
"cas": {
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateUpdated": "2021-04-01T16:31:48.000Z",
"id": 2219,
"contactId": 751069,
"closedBy": null,
"visitId": 1424,
"title": "#751069 has just started a chat",
"description": "This thread has been reactivated.|translate",
"channel": "chat",
"status": "active",
"closingState": "handled",
"dateQueue": "2021-04-01T16:31:44.000Z",
"datePending": "2021-04-01T16:31:44.000Z",
"dateActive": "2021-04-01T16:31:44.000Z",
"dateClosed": null,
"queueId": null,
"queueOrder": null,
"meta": {
"contact": {
"id": 751069,
"meta": {},
"fields": {
"ip": "2402:8100:21f3:1066:2ced:44dd:d071:88a3",
"city": "",
"phone": "919666929552",
"state": "",
"country": {
"lat": "38",
"lng": "-97",
"cca2": "US",
"cca3": "USA",
"ccn3": "84",
"name": "United States",
"region_id": 496,
"voip_enable": true,
"calling_code1": 1,
"name_official": "United States of America"
},
"countryId": "517"
},
"archive": "no",
"companyId": null,
"clientName": "Chrome",
"clientType": "web",
"dateCreated": "2021-04-01T13:10:25.000Z",
"dateUpdated": "2021-04-01T16:31:44.000Z",
"clientOsName": "Linux",
"clientDetails": {
"ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
"engine": {
"name": "Blink",
"version": "87.0.4280.66"
},
"network": {
"type": "3g",
"speed": "2.43"
}
},
"clientVersion": "87.0",
"clientOsVersion": "x86_64",
"clientDeviceType": "Desktop",
"clientDeviceModel": null,
"clientDeviceVendor": null
},
"timeline": {
"id": 2108,
"meta": {},
"caseId": 2219,
"noteId": null,
"viewId": null,
"archive": "no",
"threadId": 2207,
"contactId": 751069,
"objectType": "case",
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateUpdated": "2021-04-01T16:31:44.000Z"
},
"is_new_contact": false
},
"parentId": 2207,
"userId": null,
"waitTime": 0,
"users": [
{
"id": 6240,
"caseId": 2219,
"type": "user",
"userId": 28,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateLastAssigned": "2021-04-01T16:31:44.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
"id": 28,
"name": "myuser",
"firstName": "myuser",
"lastName": "",
"photo": "",
"email": "myuser@acquire.io",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6239,
"caseId": 2219,
"type": "contact",
"userId": 751069,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateLastAssigned": "2021-04-01T16:31:44.000Z",
"closed": "no",
"meta": null,
"user": {
"type": "contact",
"id": 751069,
"name": "#751069",
"photo": null
}
}
],
"timeline": {
"id": 2108,
"objectType": "case",
"caseId": 2219,
"viewId": null,
"noteId": null,
"threadId": 2207,
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateUpdated": "2021-04-01T16:31:48.000Z",
"contactId": 751069,
"archive": "no",
"meta": {}
},
"threadId": 2207
},
"threadId": 2219,
"timeline": {
"id": 2108,
"objectType": "case",
"threadId": 2207,
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateUpdated": "2021-04-01T16:35:05.000Z",
"contactId": 751069,
"archive": "no",
"meta": {},
"case": {
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateUpdated": "2021-04-01T16:35:05.000Z",
"id": 2219,
"contactId": 751069,
"closedBy": null,
"visitId": 1424,
"title": "#751069 has just started a chat",
"description": "This thread has been reactivated.|translate",
"channel": "chat",
"status": "active",
"closingState": "handled",
"dateQueue": "2021-04-01T16:31:44.000Z",
"datePending": "2021-04-01T16:31:44.000Z",
"dateActive": "2021-04-01T16:31:44.000Z",
"dateClosed": null,
"queueId": null,
"queueOrder": null,
"meta": {
"contact": {
"id": 751069,
"meta": {},
"fields": {
"ip": "2402:8100:21f3:1066:2ced:44dd:d071:88a3",
"city": "",
"phone": "919666929552",
"state": "",
"country": {
"lat": "38",
"lng": "-97",
"cca2": "US",
"cca3": "USA",
"ccn3": "84",
"name": "United States",
"region_id": 496,
"voip_enable": true,
"calling_code1": 1,
"name_official": "United States of America"
},
"countryId": "517"
},
"archive": "no",
"companyId": null,
"clientName": "Chrome",
"clientType": "web",
"dateCreated": "2021-04-01T13:10:25.000Z",
"dateUpdated": "2021-04-01T16:31:44.000Z",
"clientOsName": "Linux",
"clientDetails": {
"ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
"engine": {
"name": "Blink",
"version": "87.0.4280.66"
},
"network": {
"type": "3g",
"speed": "2.43"
}
},
"clientVersion": "87.0",
"clientOsVersion": "x86_64",
"clientDeviceType": "Desktop",
"clientDeviceModel": null,
"clientDeviceVendor": null
},
"timeline": {
"id": 2108,
"meta": {},
"caseId": 2219,
"noteId": null,
"viewId": null,
"archive": "no",
"threadId": 2207,
"contactId": 751069,
"objectType": "case",
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateUpdated": "2021-04-01T16:31:44.000Z"
},
"is_new_contact": false
},
"parentId": 2207,
"userId": null,
"waitTime": 0,
"users": [
{
"id": 6240,
"caseId": 2219,
"type": "user",
"userId": 28,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateLastAssigned": "2021-04-01T16:31:44.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
"id": 28,
"name": "myuser",
"firstName": "myuser",
"lastName": "",
"photo": "",
"email": "myuser@acquire.io",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6239,
"caseId": 2219,
"type": "contact",
"userId": 751069,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateLastAssigned": "2021-04-01T16:31:44.000Z",
"closed": "no",
"meta": null,
"user": {
"type": "contact",
"id": 751069,
"name": "#751069",
"photo": null
}
},
{
"id": 6214,
"caseId": 2207,
"type": "user",
"userId": 1,
"role": "owner",
"status": "rejected",
"dateCreated": "2021-04-01T13:15:06.000Z",
"dateLastAssigned": "2021-04-01T13:15:06.000Z",
"closed": "yes",
"meta": null,
"user": {
"roles": [],
"id": 1,
"name": "David Guetta",
"firstName": "David Guetta",
"lastName": "",
"photo": "",
"email": "user@example.com",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
},
"productUpdate": {
"structValue": {
"fields": {
"data": {
"listValue": {
"values": []
},
"kind": "listValue"
},
"lastSeenArticleLength": {
"numberValue": 0,
"kind": "numberValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6213,
"caseId": 2207,
"type": "user",
"userId": 28,
"role": "owner",
"status": "assigned",
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateLastAssigned": "2021-04-01T13:11:02.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
"id": 28,
"name": "myuser",
"firstName": "myuser",
"lastName": "",
"photo": "",
"email": "myuser@acquire.io",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6212,
"caseId": 2207,
"type": "contact",
"userId": 751069,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateLastAssigned": "2021-04-01T13:11:02.000Z",
"closed": "no",
"meta": null,
"user": {
"type": "contact",
"id": 751069,
"name": "#751069",
"photo": null
}
},
{
"id": 6217,
"caseId": 2208,
"type": "user",
"userId": 1,
"role": "owner",
"status": "rejected",
"dateCreated": "2021-04-01T13:20:05.000Z",
"dateLastAssigned": "2021-04-01T13:20:05.000Z",
"closed": "yes",
"meta": null,
"user": {
"roles": [],
"id": 1,
"name": "David Guetta",
"firstName": "David Guetta",
"lastName": "",
"photo": "",
"email": "user@example.com",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
},
"productUpdate": {
"structValue": {
"fields": {
"data": {
"listValue": {
"values": []
},
"kind": "listValue"
},
"lastSeenArticleLength": {
"numberValue": 0,
"kind": "numberValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6216,
"caseId": 2208,
"type": "user",
"userId": 28,
"role": "owner",
"status": "assigned",
"dateCreated": "2021-04-01T13:15:56.000Z",
"dateLastAssigned": "2021-04-01T13:15:57.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
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