Send a message

Add a new message via a channel

Send Chat Message

POST https://{{account_id}}.acquire.io/api/v1/crm/messenger/chat/add-message

Send a chat message to a conversation. To send a message to a contact, you must pass a "message" object. Only active cases may receive messages via the API. "type", "message", and "caseId" are required keys in the message object. See example body below. You can also add translateLangKey to the message object for message translation. caseId - You can retrieve caseId from a Webhook, by sending a GET request to the Retrieve a list of messages endpoint or from the Acquire Dashboard. Type - This indicates the type of message. There are three options: message, note, and event. Set "type" to "message" to send a chat message.

Query Parameters

NameTypeDescription

x-user-type

string

Specifies the type user/contact. If adding as an agent, then use 'user'. If adding if message needs to be added from agent then it is user and if it is to be added from agent then it is contact

contactId*

integer

Specify the contact ID

Headers

NameTypeDescription

Authorization*

string

Bearer {{API_KEY}}

Request Body

NameTypeDescription

translateLangKey

string

HTML ISO language code

caseId*

integer

The case ID

message

string

The chat message you would like to send

type*

string

"message"

message*

object

message object

{
    "data": {
        "channel": "chat",
        "senderType": "user",
        "senderId": 25,
        "type": "message",
        "seen": "no",
        "message": "Hey added from the api",
        "meta": {
            "additionalProp1": {}
        },
        "dateCreated": "2021-03-30T16:05:46.000Z",
        "case": {
            "dateCreated": "2021-03-30T16:04:10.000Z",
            "dateUpdated": "2021-03-30T16:04:11.000Z",
            "id": 2069,
            "closedBy": null,
            "visitId": 1379,
            "title": "#597759 has just started a chat",
            "description": "fdgdfgd",
            "channel": "chat",
            "status": "active",
            "closingState": "handled",
            "dateQueue": "2021-03-30T16:04:10.000Z",
            "datePending": "2021-03-30T16:04:10.000Z",
            "dateActive": "2021-03-30T16:04:10.000Z",
            "dateClosed": null,
            "queueId": null,
            "queueOrder": null,
            "meta": {},
            "parentId": 1875,
            "userId": null,
            "waitTime": 0,
            "contact": {
                "dateCreated": "2021-03-26T08:34:29.000Z",
                "dateUpdated": "2021-03-30T16:04:10.000Z",
                "id": 597759,
                "clientType": "web",
                "clientName": "Chrome",
                "clientVersion": "87.0",
                "clientOsName": "Linux",
                "clientOsVersion": "x86_64",
                "clientDeviceType": "Desktop",
                "clientDeviceVendor": null,
                "clientDeviceModel": null,
                "clientDetails": {
                    "ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
                    "engine": {
                        "name": "Blink",
                        "version": "87.0.4280.66"
                    },
                    "network": {
                        "type": "3g",
                        "speed": "2.3400000000000003"
                    }
                },
                "meta": {},
                "archive": "no",
                "companyId": null
            },
            "users": [
                {
                    "id": 4607,
                    "caseId": 2069,
                    "type": "user",
                    "userId": 1,
                    "role": "owner",
                    "status": "active",
                    "dateCreated": "2021-03-30T16:04:10.000Z",
                    "dateLastAssigned": "2021-03-30T16:04:10.000Z",
                    "closed": "no",
                    "meta": null,
                    "user": {
                        "roles": [],
                        "id": 1,
                        "name": "David Guetta",
                        "firstName": "David Guetta",
                        "lastName": "",
                        "photo": "",
                        "email": "user@example.com",
                        "clientId": ""
                    }
                },
                {
                    "id": 4606,
                    "caseId": 2069,
                    "type": "contact",
                    "userId": 597759,
                    "role": "owner",
                    "status": "active",
                    "dateCreated": "2021-03-30T16:04:10.000Z",
                    "dateLastAssigned": "2021-03-30T16:04:10.000Z",
                    "closed": "no",
                    "meta": null,
                    "user": {
                        "type": "contact",
                        "id": 597759,
                        "name": "#597759",
                        "photo": null
                    }
                }
            ],
            "threadId": 1875
        },
        "sender": {
            "roles": [],
            "id": 25,
            "name": "a",
            "firstName": "a",
            "lastName": "",
            "photo": "",
            "email": "",
            "clientId": "",
            "parentId": 0,
            "type": "user",
            "accessLevel": null
        },
        "dateUpdated": null,
        "id": 8289,
        "caseId": 2069,
        "threadId": 1875,
        "contactId": 597759
    }
}

Body(raw)

{
  "channel": "chat",
  "message": {
    "type": "message",
    "message": "Hey added from the api",
    "translateLangKey": "en"
  },
  "caseId": 9
}

Send Mail Message

POST https://{{account_id}}.acquire.io/api/v1/mail/add-message

Send an email message. The email address in the "To" attribute must be an inbox connected to Acquire. See body example below of required attributes.

Headers

NameTypeDescription

Authorization*

string

Bearer {{API_KEY}}

Request Body

NameTypeDescription

htmlBody*

string

the email message

type*

string

"message"

subject*

string

the subject of the email

bcc*

array

blind carbon copy email addresses

cc*

array

carbon copy email addresses

from*

string

your Acquire-connected email address

to*

array

an array of recipients' email addresses

contactId*

integer

the contact's ID

caseId*

integer

the case's ID

data*

object

data object

attachments*

array

attachments array

{
    "data": {
        "id": 407,
        "caseMessageId": 407,
        "channelId": null,
        "caseId": 90,
        "inboxId": 1,
        "mailId": 1,
        "type": "message",
        "senderType": "user",
        "senderId": 93,
        "to": [
            {
                "Name": "",
                "Email": "developer@acquire.io"
            }
        ],
        "from": {
            "Name": "test",
            "Email": "surendra@acquire.io",
            "MailboxHash": ""
        },
        "cc": [],
        "bcc": [],
        "reply_to": null,
        "subject": "test",
        "textBody": "test api email\n\nOn Mon, Sep 14 2020, at 05:00 PM<\"surendra@acquire.io\"> wrote:test\n\nOn Mon, Sep 14 2020, at 04:36 PM<\"surendra@acquire.io\"> wrote:yrety",
        "htmlBody": "<div class=\"content-writer\" data-reactroot=\"\">test api email</div><div class=\"acq-content hide\" data-reactroot=\"\"><br><br><div>On Mon, Sep 14 2020, at 05:00 PM&lt;\"surendra@acquire.io\"&gt; wrote:</div><blockquote><div class=\"content-writer\" data-reactroot=\"\">test</div><div class=\"acq-content hide\" data-reactroot=\"\"><br><br><div>On Mon, Sep 14 2020, at 04:36 PM&lt;\"surendra@acquire.io\"&gt; wrote:</div><blockquote>yrety</blockquote></div></blockquote></div>",
        "mailboxMessageId": "0.5345358743514836",
        "messageId": null,
        "mailboxInReplyTo": "<c89eb634-612c-45af-8edf-7e06d425833f@mtasv.net>",
        "originalRecipient": "developer@acquire.io",
        "parentId": 14,
        "attachments": [],
        "dateCreated": "2021-03-12T09:21:20.000Z",
        "dateSeen": null,
        "dateBounce": null,
        "dateFailed": null,
        "dateDelivery": null,
        "seen": "no",
        "isDraft": "no",
        "scheduleAt": "2021-03-12T09:21:20.000Z",
        "meta": null,
        "clickedDate": null,
        "unsubscribeDate": null,
        "appMessageId": null,
        "appThreadId": null,
        "user": {
            "departments": [],
            "roles": [],
            "id": 93,
            "name": "test",
            "firstName": "test",
            "lastName": "",
            "photo": "",
            "email": "",
            "clientId": "",
            "parentId": 0,
            "metaDetails": {
                "isBotClient": false,
                "label": ""
            },
            "type": "user",
            "accessLevel": null
        },
        "sender": {
            "type": "user",
            "id": 93,
            "name": "test",
            "email": "",
            "photo": ""
        },
        "mailMsgId": 13
    }
}

Body(raw)

{
    "data": {
        "caseId": 1128,
        "to": [
            "user@gmail.com"
        ],
        "from": "test@acquire.io",
        "cc": [],
        "bcc": [],
        "subject": "test",
        "contactId": 9156860,
        "type": "message", 
        "textBody": "this is the text body",
        "htmlBody": "This is the message body",
        "attachments": []
    }
}

Send SMS

POST https://{{account_id}}.acquire.io/api/v1/voip/send-sms

Send a message through an SmS channel. You must have a phone number connected to your Acquire account. To find the threadId and timelineId, send a GET rquest to Retrieve a list of messages or to Case List where ID={{contactId}}.

Query Parameters

NameTypeDescription

Authorization

string

Bearer {{api_key}}

x-user-type

string

Specifies the type user/contact if message needs to be added from agent then it is user and if it is to be added from agent then it is contact

Request Body

NameTypeDescription

From

string

The phone number in your Acquire platform (must include country and area code)

To

string

The contact's phone number (must include country and area code)

contactId

integer

The contact's ID

Body

string

The message you intend to send

threadId

integer

The case ID

timelineId

integer

The thread's timeline ID

{
  "data": {
    "cas": {
      "dateCreated": "2021-04-01T16:31:44.000Z",
      "dateUpdated": "2021-04-01T16:31:48.000Z",
      "id": 2219,
      "contactId": 751069,
      "closedBy": null,
      "visitId": 1424,
      "title": "#751069 has just started a chat",
      "description": "This thread has been reactivated.|translate",
      "channel": "chat",
      "status": "active",
      "closingState": "handled",
      "dateQueue": "2021-04-01T16:31:44.000Z",
      "datePending": "2021-04-01T16:31:44.000Z",
      "dateActive": "2021-04-01T16:31:44.000Z",
      "dateClosed": null,
      "queueId": null,
      "queueOrder": null,
      "meta": {
        "contact": {
          "id": 751069,
          "meta": {},
          "fields": {
            "ip": "2402:8100:21f3:1066:2ced:44dd:d071:88a3",
            "city": "",
            "phone": "919666929552",
            "state": "",
            "country": {
              "lat": "38",
              "lng": "-97",
              "cca2": "US",
              "cca3": "USA",
              "ccn3": "84",
              "name": "United States",
              "region_id": 496,
              "voip_enable": true,
              "calling_code1": 1,
              "name_official": "United States of America"
            },
            "countryId": "517"
          },
          "archive": "no",
          "companyId": null,
          "clientName": "Chrome",
          "clientType": "web",
          "dateCreated": "2021-04-01T13:10:25.000Z",
          "dateUpdated": "2021-04-01T16:31:44.000Z",
          "clientOsName": "Linux",
          "clientDetails": {
            "ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
            "engine": {
              "name": "Blink",
              "version": "87.0.4280.66"
            },
            "network": {
              "type": "3g",
              "speed": "2.43"
            }
          },
          "clientVersion": "87.0",
          "clientOsVersion": "x86_64",
          "clientDeviceType": "Desktop",
          "clientDeviceModel": null,
          "clientDeviceVendor": null
        },
        "timeline": {
          "id": 2108,
          "meta": {},
          "caseId": 2219,
          "noteId": null,
          "viewId": null,
          "archive": "no",
          "threadId": 2207,
          "contactId": 751069,
          "objectType": "case",
          "dateCreated": "2021-04-01T13:11:02.000Z",
          "dateUpdated": "2021-04-01T16:31:44.000Z"
        },
        "is_new_contact": false
      },
      "parentId": 2207,
      "userId": null,
      "waitTime": 0,
      "users": [
        {
          "id": 6240,
          "caseId": 2219,
          "type": "user",
          "userId": 28,
          "role": "owner",
          "status": "active",
          "dateCreated": "2021-04-01T16:31:44.000Z",
          "dateLastAssigned": "2021-04-01T16:31:44.000Z",
          "closed": "no",
          "meta": null,
          "user": {
            "roles": [],
            "id": 28,
            "name": "myuser",
            "firstName": "myuser",
            "lastName": "",
            "photo": "",
            "email": "myuser@acquire.io",
            "clientId": "",
            "meta": {
              "fields": {
                "onboard_setup": {
                  "structValue": {
                    "fields": {
                      "install": {
                        "boolValue": false,
                        "kind": "boolValue"
                      },
                      "welcome": {
                        "boolValue": false,
                        "kind": "boolValue"
                      },
                      "setupMail": {
                        "boolValue": false,
                        "kind": "boolValue"
                      },
                      "setupVoip": {
                        "boolValue": false,
                        "kind": "boolValue"
                      },
                      "setupAppStore": {
                        "boolValue": false,
                        "kind": "boolValue"
                      },
                      "setupSocialApp": {
                        "boolValue": false,
                        "kind": "boolValue"
                      }
                    }
                  },
                  "kind": "structValue"
                }
              }
            },
            "parentId": 0,
            "type": "user",
            "accessLevel": null
          }
        },
        {
          "id": 6239,
          "caseId": 2219,
          "type": "contact",
          "userId": 751069,
          "role": "owner",
          "status": "active",
          "dateCreated": "2021-04-01T16:31:44.000Z",
          "dateLastAssigned": "2021-04-01T16:31:44.000Z",
          "closed": "no",
          "meta": null,
          "user": {
            "type": "contact",
            "id": 751069,
            "name": "#751069",
            "photo": null
          }
        }
      ],
      "timeline": {
        "id": 2108,
        "objectType": "case",
        "caseId": 2219,
        "viewId": null,
        "noteId": null,
        "threadId": 2207,
        "dateCreated": "2021-04-01T13:11:02.000Z",
        "dateUpdated": "2021-04-01T16:31:48.000Z",
        "contactId": 751069,
        "archive": "no",
        "meta": {}
      },
      "threadId": 2207
    },
    "threadId": 2219,
    "timeline": {
      "id": 2108,
      "objectType": "case",
      "threadId": 2207,
      "dateCreated": "2021-04-01T13:11:02.000Z",
      "dateUpdated": "2021-04-01T16:35:05.000Z",
      "contactId": 751069,
      "archive": "no",
      "meta": {},
      "case": {
        "dateCreated": "2021-04-01T16:31:44.000Z",
        "dateUpdated": "2021-04-01T16:35:05.000Z",
        "id": 2219,
        "contactId": 751069,
        "closedBy": null,
        "visitId": 1424,
        "title": "#751069 has just started a chat",
        "description": "This thread has been reactivated.|translate",
        "channel": "chat",
        "status": "active",
        "closingState": "handled",
        "dateQueue": "2021-04-01T16:31:44.000Z",
        "datePending": "2021-04-01T16:31:44.000Z",
        "dateActive": "2021-04-01T16:31:44.000Z",
        "dateClosed": null,
        "queueId": null,
        "queueOrder": null,
        "meta": {
          "contact": {
            "id": 751069,
            "meta": {},
            "fields": {
              "ip": "2402:8100:21f3:1066:2ced:44dd:d071:88a3",
              "city": "",
              "phone": "919666929552",
              "state": "",
              "country": {
                "lat": "38",
                "lng": "-97",
                "cca2": "US",
                "cca3": "USA",
                "ccn3": "84",
                "name": "United States",
                "region_id": 496,
                "voip_enable": true,
                "calling_code1": 1,
                "name_official": "United States of America"
              },
              "countryId": "517"
            },
            "archive": "no",
            "companyId": null,
            "clientName": "Chrome",
            "clientType": "web",
            "dateCreated": "2021-04-01T13:10:25.000Z",
            "dateUpdated": "2021-04-01T16:31:44.000Z",
            "clientOsName": "Linux",
            "clientDetails": {
              "ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
              "engine": {
                "name": "Blink",
                "version": "87.0.4280.66"
              },
              "network": {
                "type": "3g",
                "speed": "2.43"
              }
            },
            "clientVersion": "87.0",
            "clientOsVersion": "x86_64",
            "clientDeviceType": "Desktop",
            "clientDeviceModel": null,
            "clientDeviceVendor": null
          },
          "timeline": {
            "id": 2108,
            "meta": {},
            "caseId": 2219,
            "noteId": null,
            "viewId": null,
            "archive": "no",
            "threadId": 2207,
            "contactId": 751069,
            "objectType": "case",
            "dateCreated": "2021-04-01T13:11:02.000Z",
            "dateUpdated": "2021-04-01T16:31:44.000Z"
          },
          "is_new_contact": false
        },
        "parentId": 2207,
        "userId": null,
        "waitTime": 0,
        "users": [
          {
            "id": 6240,
            "caseId": 2219,
            "type": "user",
            "userId": 28,
            "role": "owner",
            "status": "active",
            "dateCreated": "2021-04-01T16:31:44.000Z",
            "dateLastAssigned": "2021-04-01T16:31:44.000Z",
            "closed": "no",
            "meta": null,
            "user": {
              "roles": [],
              "id": 28,
              "name": "myuser",
              "firstName": "myuser",
              "lastName": "",
              "photo": "",
              "email": "myuser@acquire.io",
              "clientId": "",
              "meta": {
                "fields": {
                  "onboard_setup": {
                    "structValue": {
                      "fields": {
                        "install": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "welcome": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupMail": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupVoip": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupAppStore": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupSocialApp": {
                          "boolValue": false,
                          "kind": "boolValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  }
                }
              },
              "parentId": 0,
              "type": "user",
              "accessLevel": null
            }
          },
          {
            "id": 6239,
            "caseId": 2219,
            "type": "contact",
            "userId": 751069,
            "role": "owner",
            "status": "active",
            "dateCreated": "2021-04-01T16:31:44.000Z",
            "dateLastAssigned": "2021-04-01T16:31:44.000Z",
            "closed": "no",
            "meta": null,
            "user": {
              "type": "contact",
              "id": 751069,
              "name": "#751069",
              "photo": null
            }
          },
          {
            "id": 6214,
            "caseId": 2207,
            "type": "user",
            "userId": 1,
            "role": "owner",
            "status": "rejected",
            "dateCreated": "2021-04-01T13:15:06.000Z",
            "dateLastAssigned": "2021-04-01T13:15:06.000Z",
            "closed": "yes",
            "meta": null,
            "user": {
              "roles": [],
              "id": 1,
              "name": "David Guetta",
              "firstName": "David Guetta",
              "lastName": "",
              "photo": "",
              "email": "user@example.com",
              "clientId": "",
              "meta": {
                "fields": {
                  "onboard_setup": {
                    "structValue": {
                      "fields": {
                        "install": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "welcome": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupMail": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupVoip": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupAppStore": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupSocialApp": {
                          "boolValue": false,
                          "kind": "boolValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  },
                  "productUpdate": {
                    "structValue": {
                      "fields": {
                        "data": {
                          "listValue": {
                            "values": []
                          },
                          "kind": "listValue"
                        },
                        "lastSeenArticleLength": {
                          "numberValue": 0,
                          "kind": "numberValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  }
                }
              },
              "parentId": 0,
              "type": "user",
              "accessLevel": null
            }
          },
          {
            "id": 6213,
            "caseId": 2207,
            "type": "user",
            "userId": 28,
            "role": "owner",
            "status": "assigned",
            "dateCreated": "2021-04-01T13:11:02.000Z",
            "dateLastAssigned": "2021-04-01T13:11:02.000Z",
            "closed": "no",
            "meta": null,
            "user": {
              "roles": [],
              "id": 28,
              "name": "myuser",
              "firstName": "myuser",
              "lastName": "",
              "photo": "",
              "email": "myuser@acquire.io",
              "clientId": "",
              "meta": {
                "fields": {
                  "onboard_setup": {
                    "structValue": {
                      "fields": {
                        "install": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "welcome": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupMail": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupVoip": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupAppStore": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupSocialApp": {
                          "boolValue": false,
                          "kind": "boolValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  }
                }
              },
              "parentId": 0,
              "type": "user",
              "accessLevel": null
            }
          },
          {
            "id": 6212,
            "caseId": 2207,
            "type": "contact",
            "userId": 751069,
            "role": "owner",
            "status": "active",
            "dateCreated": "2021-04-01T13:11:02.000Z",
            "dateLastAssigned": "2021-04-01T13:11:02.000Z",
            "closed": "no",
            "meta": null,
            "user": {
              "type": "contact",
              "id": 751069,
              "name": "#751069",
              "photo": null
            }
          },
          {
            "id": 6217,
            "caseId": 2208,
            "type": "user",
            "userId": 1,
            "role": "owner",
            "status": "rejected",
            "dateCreated": "2021-04-01T13:20:05.000Z",
            "dateLastAssigned": "2021-04-01T13:20:05.000Z",
            "closed": "yes",
            "meta": null,
            "user": {
              "roles": [],
              "id": 1,
              "name": "David Guetta",
              "firstName": "David Guetta",
              "lastName": "",
              "photo": "",
              "email": "user@example.com",
              "clientId": "",
              "meta": {
                "fields": {
                  "onboard_setup": {
                    "structValue": {
                      "fields": {
                        "install": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "welcome": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupMail": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupVoip": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupAppStore": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupSocialApp": {
                          "boolValue": false,
                          "kind": "boolValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  },
                  "productUpdate": {
                    "structValue": {
                      "fields": {
                        "data": {
                          "listValue": {
                            "values": []
                          },
                          "kind": "listValue"
                        },
                        "lastSeenArticleLength": {
                          "numberValue": 0,
                          "kind": "numberValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  }
                }
              },
              "parentId": 0,
              "type": "user",
              "accessLevel": null
            }
          },
          {
            "id": 6216,
            "caseId": 2208,
            "type": "user",
            "userId": 28,
            "role": "owner",
            "status": "assigned",
            "dateCreated": "2021-04-01T13:15:56.000Z",
            "dateLastAssigned": "2021-04-01T13:15:57.000Z",
            "closed": "no",
            "meta": null,
            "user": {
              "roles": [],
              "id": 28,
              "name": "myuser",
              "firstName": "myuser",
              "lastName": "",
              "photo": "",
              "email": "myuser@acquire.io",
              "clientId": "",
              "meta": {
                "fields": {
                  "onboard_setup": {
                    "structValue": {
                      "fields": {
                        "install": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "welcome": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupMail": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupVoip": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupAppStore": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupSocialApp": {
                          "boolValue": false,
                          "kind": "boolValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  }
                }
              },
              "parentId": 0,
              "type": "user",
              "accessLevel": null
            }
          },
          {
            "id": 6215,
            "caseId": 2208,
            "type": "contact",
            "userId": 751069,
            "role": "owner",
            "status": "active",
            "dateCreated": "2021-04-01T13:15:56.000Z",
            "dateLastAssigned": "2021-04-01T13:15:56.000Z",
            "closed": "no",
            "meta": null,
            "user": {
              "type": "contact",
              "id": 751069,
              "name": "#751069",
              "photo": null
            }
          },
          {
            "id": 6220,
            "caseId": 2209,
            "type": "user",
            "userId": 1,
            "role": "owner",
            "status": "rejected",
            "dateCreated": "2021-04-01T13:35:05.000Z",
            "dateLastAssigned": "2021-04-01T13:35:05.000Z",
            "closed": "yes",
            "meta": null,
            "user": {
              "roles": [],
              "id": 1,
              "name": "David Guetta",
              "firstName": "David Guetta",
              "lastName": "",
              "photo": "",
              "email": "user@example.com",
              "clientId": "",
              "meta": {
                "fields": {
                  "onboard_setup": {
                    "structValue": {
                      "fields": {
                        "install": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "welcome": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupMail": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupVoip": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupAppStore": {
                          "boolValue": false,
                          "kind": "boolValue"
                        },
                        "setupSocialApp": {
                          "boolValue": false,
                          "kind": "boolValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  },
                  "productUpdate": {
                    "structValue": {
                      "fields": {
                        "data": {
                          "listValue": {
                            "values": []
                          },
                          "kind": "listValue"
                        },
                        "lastSeenArticleLength": {
                          "numberValue": 0,
                          "kind": "numberValue"
                        }
                      }
                    },
                    "kind": "structValue"
                  }
                }
              },
              "parentId": 0,
              "type": "user",
              "accessLevel": null
            }
          },