Send a message
Add a new message via a channel
Send Chat Message
POST https://{{account_id}}.acquire.io/api/v1/crm/messenger/chat/add-message
Send a chat message to a conversation. To send a message to a contact, you must pass a "message" object. Only active cases may receive messages via the API.
"type", "message", and "caseId" are required keys in the message object. See example body below. You can also add translateLangKey to the message object for message translation.
caseId - You can retrieve caseId from a Webhook, by sending a GET request to the Retrieve a list of messages endpoint or from the Acquire Dashboard.
Type - This indicates the type of message. There are three options: message, note, and event. Set "type" to "message" to send a chat message.
Query Parameters
| Name | Type | Description |
|---|---|---|
x-user-type | string | Specifies the type user/contact. If adding as an agent, then use 'user'. If adding if message needs to be added from agent then it is user and if it is to be added from agent then it is contact |
contactId* | integer | Specify the contact ID |
Headers
| Name | Type | Description |
|---|---|---|
Authorization* | string | Bearer {{API_KEY}} |
Request Body
| Name | Type | Description |
|---|---|---|
translateLangKey | string | HTML ISO language code |
caseId* | integer | The case ID |
message | string | The chat message you would like to send |
type* | string | "message" |
message* | object | message object |
{
"data": {
"channel": "chat",
"senderType": "user",
"senderId": 25,
"type": "message",
"seen": "no",
"message": "Hey added from the api",
"meta": {
"additionalProp1": {}
},
"dateCreated": "2021-03-30T16:05:46.000Z",
"case": {
"dateCreated": "2021-03-30T16:04:10.000Z",
"dateUpdated": "2021-03-30T16:04:11.000Z",
"id": 2069,
"closedBy": null,
"visitId": 1379,
"title": "#597759 has just started a chat",
"description": "fdgdfgd",
"channel": "chat",
"status": "active",
"closingState": "handled",
"dateQueue": "2021-03-30T16:04:10.000Z",
"datePending": "2021-03-30T16:04:10.000Z",
"dateActive": "2021-03-30T16:04:10.000Z",
"dateClosed": null,
"queueId": null,
"queueOrder": null,
"meta": {},
"parentId": 1875,
"userId": null,
"waitTime": 0,
"contact": {
"dateCreated": "2021-03-26T08:34:29.000Z",
"dateUpdated": "2021-03-30T16:04:10.000Z",
"id": 597759,
"clientType": "web",
"clientName": "Chrome",
"clientVersion": "87.0",
"clientOsName": "Linux",
"clientOsVersion": "x86_64",
"clientDeviceType": "Desktop",
"clientDeviceVendor": null,
"clientDeviceModel": null,
"clientDetails": {
"ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
"engine": {
"name": "Blink",
"version": "87.0.4280.66"
},
"network": {
"type": "3g",
"speed": "2.3400000000000003"
}
},
"meta": {},
"archive": "no",
"companyId": null
},
"users": [
{
"id": 4607,
"caseId": 2069,
"type": "user",
"userId": 1,
"role": "owner",
"status": "active",
"dateCreated": "2021-03-30T16:04:10.000Z",
"dateLastAssigned": "2021-03-30T16:04:10.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
"id": 1,
"name": "David Guetta",
"firstName": "David Guetta",
"lastName": "",
"photo": "",
"email": "user@example.com",
"clientId": ""
}
},
{
"id": 4606,
"caseId": 2069,
"type": "contact",
"userId": 597759,
"role": "owner",
"status": "active",
"dateCreated": "2021-03-30T16:04:10.000Z",
"dateLastAssigned": "2021-03-30T16:04:10.000Z",
"closed": "no",
"meta": null,
"user": {
"type": "contact",
"id": 597759,
"name": "#597759",
"photo": null
}
}
],
"threadId": 1875
},
"sender": {
"roles": [],
"id": 25,
"name": "a",
"firstName": "a",
"lastName": "",
"photo": "",
"email": "",
"clientId": "",
"parentId": 0,
"type": "user",
"accessLevel": null
},
"dateUpdated": null,
"id": 8289,
"caseId": 2069,
"threadId": 1875,
"contactId": 597759
}
}Body(raw)
{
"channel": "chat",
"message": {
"type": "message",
"message": "Hey added from the api",
"translateLangKey": "en"
},
"caseId": 9
}Send Mail Message
POST https://{{account_id}}.acquire.io/api/v1/mail/add-message
Send an email message. The email address in the "To" attribute must be an inbox connected to Acquire. See body example below of required attributes.
Headers
| Name | Type | Description |
|---|---|---|
Authorization* | string | Bearer {{API_KEY}} |
Request Body
| Name | Type | Description |
|---|---|---|
htmlBody* | string | the email message |
type* | string | "message" |
subject* | string | the subject of the email |
bcc* | array | blind carbon copy email addresses |
cc* | array | carbon copy email addresses |
from* | string | your Acquire-connected email address |
to* | array | an array of recipients' email addresses |
contactId* | integer | the contact's ID |
caseId* | integer | the case's ID |
data* | object | data object |
attachments* | array | attachments array |
{
"data": {
"id": 407,
"caseMessageId": 407,
"channelId": null,
"caseId": 90,
"inboxId": 1,
"mailId": 1,
"type": "message",
"senderType": "user",
"senderId": 93,
"to": [
{
"Name": "",
"Email": "developer@acquire.io"
}
],
"from": {
"Name": "test",
"Email": "surendra@acquire.io",
"MailboxHash": ""
},
"cc": [],
"bcc": [],
"reply_to": null,
"subject": "test",
"textBody": "test api email\n\nOn Mon, Sep 14 2020, at 05:00 PM<\"surendra@acquire.io\"> wrote:test\n\nOn Mon, Sep 14 2020, at 04:36 PM<\"surendra@acquire.io\"> wrote:yrety",
"htmlBody": "<div class=\"content-writer\" data-reactroot=\"\">test api email</div><div class=\"acq-content hide\" data-reactroot=\"\"><br><br><div>On Mon, Sep 14 2020, at 05:00 PM<\"surendra@acquire.io\"> wrote:</div><blockquote><div class=\"content-writer\" data-reactroot=\"\">test</div><div class=\"acq-content hide\" data-reactroot=\"\"><br><br><div>On Mon, Sep 14 2020, at 04:36 PM<\"surendra@acquire.io\"> wrote:</div><blockquote>yrety</blockquote></div></blockquote></div>",
"mailboxMessageId": "0.5345358743514836",
"messageId": null,
"mailboxInReplyTo": "<c89eb634-612c-45af-8edf-7e06d425833f@mtasv.net>",
"originalRecipient": "developer@acquire.io",
"parentId": 14,
"attachments": [],
"dateCreated": "2021-03-12T09:21:20.000Z",
"dateSeen": null,
"dateBounce": null,
"dateFailed": null,
"dateDelivery": null,
"seen": "no",
"isDraft": "no",
"scheduleAt": "2021-03-12T09:21:20.000Z",
"meta": null,
"clickedDate": null,
"unsubscribeDate": null,
"appMessageId": null,
"appThreadId": null,
"user": {
"departments": [],
"roles": [],
"id": 93,
"name": "test",
"firstName": "test",
"lastName": "",
"photo": "",
"email": "",
"clientId": "",
"parentId": 0,
"metaDetails": {
"isBotClient": false,
"label": ""
},
"type": "user",
"accessLevel": null
},
"sender": {
"type": "user",
"id": 93,
"name": "test",
"email": "",
"photo": ""
},
"mailMsgId": 13
}
}Body(raw)
{
"data": {
"caseId": 1128,
"to": [
"user@gmail.com"
],
"from": "test@acquire.io",
"cc": [],
"bcc": [],
"subject": "test",
"contactId": 9156860,
"type": "message",
"textBody": "this is the text body",
"htmlBody": "This is the message body",
"attachments": []
}
}Send SMS
POST https://{{account_id}}.acquire.io/api/v1/voip/send-sms
Send a message through an SmS channel. You must have a phone number connected to your Acquire account. To find the threadId and timelineId, send a GET rquest to Retrieve a list of messages or to Case List where ID={{contactId}}.
Query Parameters
| Name | Type | Description |
|---|---|---|
Authorization | string | Bearer {{api_key}} |
x-user-type | string | Specifies the type user/contact if message needs to be added from agent then it is user and if it is to be added from agent then it is contact |
Request Body
| Name | Type | Description |
|---|---|---|
From | string | The phone number in your Acquire platform (must include country and area code) |
To | string | The contact's phone number (must include country and area code) |
contactId | integer | The contact's ID |
Body | string | The message you intend to send |
threadId | integer | The case ID |
timelineId | integer | The thread's timeline ID |
{
"data": {
"cas": {
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateUpdated": "2021-04-01T16:31:48.000Z",
"id": 2219,
"contactId": 751069,
"closedBy": null,
"visitId": 1424,
"title": "#751069 has just started a chat",
"description": "This thread has been reactivated.|translate",
"channel": "chat",
"status": "active",
"closingState": "handled",
"dateQueue": "2021-04-01T16:31:44.000Z",
"datePending": "2021-04-01T16:31:44.000Z",
"dateActive": "2021-04-01T16:31:44.000Z",
"dateClosed": null,
"queueId": null,
"queueOrder": null,
"meta": {
"contact": {
"id": 751069,
"meta": {},
"fields": {
"ip": "2402:8100:21f3:1066:2ced:44dd:d071:88a3",
"city": "",
"phone": "919666929552",
"state": "",
"country": {
"lat": "38",
"lng": "-97",
"cca2": "US",
"cca3": "USA",
"ccn3": "84",
"name": "United States",
"region_id": 496,
"voip_enable": true,
"calling_code1": 1,
"name_official": "United States of America"
},
"countryId": "517"
},
"archive": "no",
"companyId": null,
"clientName": "Chrome",
"clientType": "web",
"dateCreated": "2021-04-01T13:10:25.000Z",
"dateUpdated": "2021-04-01T16:31:44.000Z",
"clientOsName": "Linux",
"clientDetails": {
"ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
"engine": {
"name": "Blink",
"version": "87.0.4280.66"
},
"network": {
"type": "3g",
"speed": "2.43"
}
},
"clientVersion": "87.0",
"clientOsVersion": "x86_64",
"clientDeviceType": "Desktop",
"clientDeviceModel": null,
"clientDeviceVendor": null
},
"timeline": {
"id": 2108,
"meta": {},
"caseId": 2219,
"noteId": null,
"viewId": null,
"archive": "no",
"threadId": 2207,
"contactId": 751069,
"objectType": "case",
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateUpdated": "2021-04-01T16:31:44.000Z"
},
"is_new_contact": false
},
"parentId": 2207,
"userId": null,
"waitTime": 0,
"users": [
{
"id": 6240,
"caseId": 2219,
"type": "user",
"userId": 28,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateLastAssigned": "2021-04-01T16:31:44.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
"id": 28,
"name": "myuser",
"firstName": "myuser",
"lastName": "",
"photo": "",
"email": "myuser@acquire.io",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6239,
"caseId": 2219,
"type": "contact",
"userId": 751069,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateLastAssigned": "2021-04-01T16:31:44.000Z",
"closed": "no",
"meta": null,
"user": {
"type": "contact",
"id": 751069,
"name": "#751069",
"photo": null
}
}
],
"timeline": {
"id": 2108,
"objectType": "case",
"caseId": 2219,
"viewId": null,
"noteId": null,
"threadId": 2207,
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateUpdated": "2021-04-01T16:31:48.000Z",
"contactId": 751069,
"archive": "no",
"meta": {}
},
"threadId": 2207
},
"threadId": 2219,
"timeline": {
"id": 2108,
"objectType": "case",
"threadId": 2207,
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateUpdated": "2021-04-01T16:35:05.000Z",
"contactId": 751069,
"archive": "no",
"meta": {},
"case": {
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateUpdated": "2021-04-01T16:35:05.000Z",
"id": 2219,
"contactId": 751069,
"closedBy": null,
"visitId": 1424,
"title": "#751069 has just started a chat",
"description": "This thread has been reactivated.|translate",
"channel": "chat",
"status": "active",
"closingState": "handled",
"dateQueue": "2021-04-01T16:31:44.000Z",
"datePending": "2021-04-01T16:31:44.000Z",
"dateActive": "2021-04-01T16:31:44.000Z",
"dateClosed": null,
"queueId": null,
"queueOrder": null,
"meta": {
"contact": {
"id": 751069,
"meta": {},
"fields": {
"ip": "2402:8100:21f3:1066:2ced:44dd:d071:88a3",
"city": "",
"phone": "919666929552",
"state": "",
"country": {
"lat": "38",
"lng": "-97",
"cca2": "US",
"cca3": "USA",
"ccn3": "84",
"name": "United States",
"region_id": 496,
"voip_enable": true,
"calling_code1": 1,
"name_official": "United States of America"
},
"countryId": "517"
},
"archive": "no",
"companyId": null,
"clientName": "Chrome",
"clientType": "web",
"dateCreated": "2021-04-01T13:10:25.000Z",
"dateUpdated": "2021-04-01T16:31:44.000Z",
"clientOsName": "Linux",
"clientDetails": {
"ua": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36",
"engine": {
"name": "Blink",
"version": "87.0.4280.66"
},
"network": {
"type": "3g",
"speed": "2.43"
}
},
"clientVersion": "87.0",
"clientOsVersion": "x86_64",
"clientDeviceType": "Desktop",
"clientDeviceModel": null,
"clientDeviceVendor": null
},
"timeline": {
"id": 2108,
"meta": {},
"caseId": 2219,
"noteId": null,
"viewId": null,
"archive": "no",
"threadId": 2207,
"contactId": 751069,
"objectType": "case",
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateUpdated": "2021-04-01T16:31:44.000Z"
},
"is_new_contact": false
},
"parentId": 2207,
"userId": null,
"waitTime": 0,
"users": [
{
"id": 6240,
"caseId": 2219,
"type": "user",
"userId": 28,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateLastAssigned": "2021-04-01T16:31:44.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
"id": 28,
"name": "myuser",
"firstName": "myuser",
"lastName": "",
"photo": "",
"email": "myuser@acquire.io",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6239,
"caseId": 2219,
"type": "contact",
"userId": 751069,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T16:31:44.000Z",
"dateLastAssigned": "2021-04-01T16:31:44.000Z",
"closed": "no",
"meta": null,
"user": {
"type": "contact",
"id": 751069,
"name": "#751069",
"photo": null
}
},
{
"id": 6214,
"caseId": 2207,
"type": "user",
"userId": 1,
"role": "owner",
"status": "rejected",
"dateCreated": "2021-04-01T13:15:06.000Z",
"dateLastAssigned": "2021-04-01T13:15:06.000Z",
"closed": "yes",
"meta": null,
"user": {
"roles": [],
"id": 1,
"name": "David Guetta",
"firstName": "David Guetta",
"lastName": "",
"photo": "",
"email": "user@example.com",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
},
"productUpdate": {
"structValue": {
"fields": {
"data": {
"listValue": {
"values": []
},
"kind": "listValue"
},
"lastSeenArticleLength": {
"numberValue": 0,
"kind": "numberValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6213,
"caseId": 2207,
"type": "user",
"userId": 28,
"role": "owner",
"status": "assigned",
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateLastAssigned": "2021-04-01T13:11:02.000Z",
"closed": "no",
"meta": null,
"user": {
"roles": [],
"id": 28,
"name": "myuser",
"firstName": "myuser",
"lastName": "",
"photo": "",
"email": "myuser@acquire.io",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6212,
"caseId": 2207,
"type": "contact",
"userId": 751069,
"role": "owner",
"status": "active",
"dateCreated": "2021-04-01T13:11:02.000Z",
"dateLastAssigned": "2021-04-01T13:11:02.000Z",
"closed": "no",
"meta": null,
"user": {
"type": "contact",
"id": 751069,
"name": "#751069",
"photo": null
}
},
{
"id": 6217,
"caseId": 2208,
"type": "user",
"userId": 1,
"role": "owner",
"status": "rejected",
"dateCreated": "2021-04-01T13:20:05.000Z",
"dateLastAssigned": "2021-04-01T13:20:05.000Z",
"closed": "yes",
"meta": null,
"user": {
"roles": [],
"id": 1,
"name": "David Guetta",
"firstName": "David Guetta",
"lastName": "",
"photo": "",
"email": "user@example.com",
"clientId": "",
"meta": {
"fields": {
"onboard_setup": {
"structValue": {
"fields": {
"install": {
"boolValue": false,
"kind": "boolValue"
},
"welcome": {
"boolValue": false,
"kind": "boolValue"
},
"setupMail": {
"boolValue": false,
"kind": "boolValue"
},
"setupVoip": {
"boolValue": false,
"kind": "boolValue"
},
"setupAppStore": {
"boolValue": false,
"kind": "boolValue"
},
"setupSocialApp": {
"boolValue": false,
"kind": "boolValue"
}
}
},
"kind": "structValue"
},
"productUpdate": {
"structValue": {
"fields": {
"data": {
"listValue": {
"values": []
},
"kind": "listValue"
},
"lastSeenArticleLength": {
"numberValue": 0,
"kind": "numberValue"
}
}
},
"kind": "structValue"
}
}
},
"parentId": 0,
"type": "user",
"accessLevel": null
}
},
{
"id": 6216,
"caseId": 2208,
"type": "user",
"userId": 28,
"role": "owner",
"status": "assigned",
"dateCreated": "2021-04-01T13:15:56.000Z",
"dateLastAssigned": "2021-04-01T13:15:57.000Z",
"closed": "no",
"meta": null,
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