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2.0.0
2.0.0
  • Getting Started
  • Widget
    • Overview
    • Installation
    • Customization
      • Settings
        • Greeting
        • Greeting Introduction
        • Conversation button
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        • Set Customer Info
        • Get Customer info
      • Events/Callbacks
        • reloadUI
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      • Link resources
        • Share channel link
  • SDK
    • [Under Development] Overview
    • [Under Development] iOS
      • [Under Development] iOS Setup Guide
        • [Under Development] Getting Started
        • [Under Development] Integration Guide (Core)
        • [Under Development] Integration Guide (Lite)
      • [Under Development] Initialization
      • [Under Development] Theme Setting
      • [Under Development] Acquire Delegates for iOS
      • [Under Development] Widget customization
      • [Under Development] React Native
    • [Under Development] Android
      • [Under Development] Android Setup Guide
        • [Under Development] Getting Started
        • [Under Development] Integration Guide (Core)
        • [Under Development] Integration Guide (Lite)
      • [Under Development] Acquire SDK APIs
      • [Under Development] Acquire Delegates for Android
      • [Under Development] React Native
  • Webhooks
    • Introduction
    • Getting Started
    • Securing Webhook
    • Webhook Events
  • REST APIs
    • Introduction
      • Request Types, Permissions, Errors, & Limits
    • Authorization
    • Conversation
      • Cases
        • Messages
          • Retrieve a list of messages
          • Retrieve a message
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        • Case List
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      • Snooze
        • [Under Construction] Delete Snooze
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      • Notes
        • List all notes
        • Retrieve a note
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    • Contact
      • List all contacts
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    • Company
      • List all companies
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    • Phone
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        • Groups
          • Get Default Group
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        • Branch
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      • Knowledge Base
      • Email
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    • [Under Construction] Custom Cards
      • Timeline-cards
        • Create Interaction Card
        • Update Interaction Card
        • List all Cards
        • Retrieve a card
        • Delete card
      • Exclusive cards
        • Create general card
        • Create app card - from other system
        • Delete card
    • Knowledge Base
      • Groups
        • Add
        • Update
        • Get
        • Get Single
        • Delete
      • Articles
        • Add Article
        • Update Article
        • Delete Article
        • Get Articles
        • Get Single Article
      • Category
        • Add Category
        • Update Category
        • Delete Category
        • Get Category
    • Settings
      • Account Settings
        • Users
          • List
          • Get Single
          • Add
          • Update
          • Delete
        • Roles
          • List
          • Get Single Role
          • Add
          • Update
          • Delete
        • Departments
          • List
          • Get
          • Add
          • Update
          • Delete
        • Custom Attributes
          • List of custom attributes
          • Get a custom Attribute
          • Add a custom attribute
          • Update a custom attribute
          • Delete a custom attribute
      • Conversation Settings
        • Shortcuts
          • List Groups
          • Get
          • Add
          • Update
          • Delete
        • Tags
          • List All Tags
          • Get Single Tag
          • Add New Tag
          • Update Tag
          • Delete Tag
        • Feedback
          • List of all feedback
          • Get single feedback
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          • Update Feedback
          • Delete feedback
      • Security
        • Block Visitor
          • List
          • Get
          • Add
          • Delete
        • Audit Logs
          • Audit Log
          • Audit Log Users
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On this page
  • Attributes
  • Permissions
  1. REST APIs
  2. Knowledge Base

Groups

Knowledge base groups were in place to make the articles get grouped together. With help of groups similar topic related articles can be grouped together and placed as one.

Knowledge base groups related API's helps us in getting the details of the groups exist in the platform and manage the groups in platform.

Attributes

ATTRIBUTE

TYPE

DESCRIPTION

baseGroupsLang

JSON Array Object

Information about the base language details such as id,name,code

createdBy

Integer

Specify the userId who created the group

dateCreated

datetime

Specify group creation date

dateUpdated

datetime

Specify group updated date

id

Integer

Specify the id of the group

isDefault

String

Specify weather it is a default group or not

name

String

Specify name of the group

slugKey

String

Specify the key of the group

status

String

Specify the status of the group

updatedBy

Integer

Specify the useId updated the group

isSetUp

String

Specify the setup status of the group

customDomain

String

Specify the custom domain url of the group

Permissions

To request this endpoint you will need a valid API Key with the knowledge-base access permissions enabled.

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Last updated 4 years ago