Single Case

Retrieve a single case.

Get a case

GET https://{{account_id}}{{caseId}}

Retrieve a single case. The caseId must be passed in to the endpoint as a path parameter.

Path Parameters

Query Parameters


    "data": {
        "id": 30,
        "channel": "chat",
        "status": "active",
        "contact": {
            "dateCreated": "2020-12-10T11:54:24.000Z",
            "dateUpdated": "2021-03-03T10:19:49.000Z",
            "id": 5,
            "clientType": "web",
            "clientName": "Chrome",
            "clientVersion": "88.0",
            "clientOsName": "Windows",
            "clientOsVersion": "10",
            "clientDeviceType": "Desktop",
            "clientDeviceVendor": null,
            "clientDeviceModel": null,
            "clientDetails": {
                "ua": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36",
                "engine": {
                    "name": "Blink",
                    "version": "88.0.4324.190"
                "network": {
                    "type": "4g",
                    "speed": "18"
            "archive": "no",
            "companyId": null
        "threadId": 30

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