Shortcuts
Shortcuts are predefined chat messages that can be used by agents during conversations.
Last updated
Shortcuts are predefined chat messages that can be used by agents during conversations.
Last updated
These endpoints allows you to manage message shortcuts and provides a faster way to type your messages. These endpoints can be used to create, retrieve, update, and delete shortcuts.
To request a message shortcuts endpoint, you will need a valid API Key with Message Shortcuts permissions enabled.
ATTRIBUTE
TYPE
DESCRIPTION
id
Integer
Specify the ID of the shortcut
shortcut_name
String
Specify the name of the shortcut
message
String
Specify the content of the shortcut
messageJson
JSON Array Object
Specify the JSON conversion of
the actual message
messageHtml
String
Specify the HTML conversion of
the actual message
department
JSON Array
Specify the departments that use the shortcut
groupName
String
Specify the group of shortcut