Shortcuts

Shortcuts are predefined chat messages that can be used by agents during conversations.

These endpoints allows you to manage message shortcuts and provides a faster way to type your messages. These endpoints can be used to create, retrieve, update, and delete shortcuts.

Attributes

ATTRIBUTE	TYPE	DESCRIPTION
id	Integer	Specify the ID of the shortcut
shortcut_name	String	Specify the name of the shortcut
message	String	Specify the content of the shortcut
messageJson	JSON Array Object	Specify the JSON conversion of the actual message
messageHtml	String	Specify the HTML conversion of the actual message
department	JSON Array	Specify the departments that use the shortcut
groupName	String	Specify the group of shortcut

Permissions

To request a message shortcuts endpoint, you will need a valid API Key with Message Shortcuts permissions enabled.