Invite Agent
Invite an agent or department to a case.
Invite an agent
POST
https://{{account_id}}.acquire.io/api/v1/crm/messenger/agent/invite-agent
Invite agents or departments to the chat. The caseId must be passed in the body of the request. The agent IDs or department IDs (agentId | department) must be passed to the body as a JSON array of integers. You can add as many agents as you'd like and invite a department. Agents or departments will receive an in-app notification and an email which they can use to access the conversion.
agentId - An agent's ID. To find agent IDs, log in to Acquire and go to Settings > Users and Roles
or send a GET request to Agent List.
department - A department's ID. Send a GET request to Department List to find department IDs.
Headers
Name | Type | Description |
---|---|---|
Authorization* | string | Bearer {{API_KEY}} |
Request Body
Name | Type | Description |
---|---|---|
caseId* | string | The case ID |
department | array | Array of integers. Required if inviting departments. |
agentIds | array | Array of integers. Required if inviting agents. |
Body (raw)
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