Invite Agent

Invite an agent or department to a case.

Invite an agent

POST https://{{account_id}}

Invite agents or departments to the chat. The caseId must be passed in the body of the request. The agent IDs or department IDs (agentId | department) must be passed to the body as a JSON array of integers. You can add as many agents as you'd like and invite a department. Agents or departments will receive an in-app notification and an email which they can use to access the conversion. agentId - An agent's ID. To find agent IDs, log in to Acquire and go to Settings > Users and Roles or send a GET request to Agent List. department - A department's ID. Send a GET request to Department List to find department IDs.


Request Body

  "data": {
    "1": {
      "userId": 1,
      "online": true,
      "sent": true
    "11": {
      "userId": 11,
      "online": false,
      "sent": false
    "26": {
      "userId": 26,
      "online": false,
      "sent": false

Body (raw)

    "caseId": 22,
    "department": [
    "agentIds": [

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