Tags

Tags are used to label conversations. Agents may attach tags to cases and conversations.

The tag endpoints allows you to create, update, retrieve, and delete Tags.

Attributes

ATTRIBUTE

TYPE

DESCRIPTION

id

Integer

Specify the ID of the Tag

name

String

Specify the name of the Tag.

color

String

Specify the color of the Tag

userId

Integer

Specify the owner id of the Tag

type

String

Specify the type of tag for contact or case

user

JSON Array Object (Entity Relations)

Specify the owner details

dateCreated

datetime

Tag creation timestamp

Permissions

To request a tag endpoint, you will need a valid API Key with Tag permissions enabled.