Visitor Analytics
View visitor activity and location information.
All Visitors by Location
GET
https://{{account_id}}.acquire.io/api/v1/analytics/chat/visitors-by-location
Retrieve counts of visitor interactions by country.
Query Parameters
Headers
{
"data": {
"visitorsByLocation": {
"data": {
"graphRow": {
"data": [
{
"name": "French Southern and Antarctic Lands",
"cca3": "ATF",
"id": 313,
"countryKey": "296",
"visitorCount": 1,
"caseCount": 3,
"chatCount": 3,
"emailCount": 0,
"cobrowseCount": 0,
"screenShareCount": 0,
"videocall": 0,
"audiocall": 0,
"totalVoip": 0,
"voipCallCount": 0,
"voipSmsCount": 0,
"lat": "-49.25",
"lng": "69.167"
},
{
"name": "Benin",
"cca3": "BEN",
"id": 317,
"countryKey": "303",
"visitorCount": 1,
"caseCount": 2,
"chatCount": 2,
"emailCount": 0,
"cobrowseCount": 0,
"screenShareCount": 0,
"videocall": 0,
"audiocall": 0,
"totalVoip": 0,
"voipCallCount": 0,
"voipSmsCount": 0,
"lat": "9.5",
"lng": "2.25"
},
{
"name": "Burkina Faso",
"cca3": "BFA",
"id": 318,
"countryKey": "304",
"visitorCount": 1,
"caseCount": 1,
"chatCount": 1,
"emailCount": 0,
"cobrowseCount": 0,
"screenShareCount": 0,
"videocall": 0,
"audiocall": 0,
"totalVoip": 0,
"voipCallCount": 0,
"voipSmsCount": 0,
"lat": "13",
"lng": "-2"
},
{
"name": "India",
"cca3": "IND",
"id": 1,
"countryKey": "387",
"visitorCount": 100,
"caseCount": 178,
"chatCount": 158,
"emailCount": 17,
"cobrowseCount": 12,
"screenShareCount": 0,
"videocall": 2,
"audiocall": 1,
"totalVoip": 0,
"voipCallCount": 0,
"voipSmsCount": 0,
"lat": "20",
"lng": "77"
},
{
"name": "Jordan",
"cca3": "JOR",
"id": 7508,
"countryKey": "397",
"visitorCount": 1,
"caseCount": 1,
"chatCount": 1,
"emailCount": 0,
"cobrowseCount": 0,
"screenShareCount": 0,
"videocall": 0,
"audiocall": 0,
"totalVoip": 0,
"voipCallCount": 0,
"voipSmsCount": 0,
"lat": "31",
"lng": "36"
},
{
"name": "United States",
"cca3": "USA",
"id": 308,
"countryKey": "517",
"visitorCount": 27,
"caseCount": 44,
"chatCount": 35,
"emailCount": 1,
"cobrowseCount": 7,
"screenShareCount": 0,
"videocall": 3,
"audiocall": 2,
"totalVoip": 0,
"voipCallCount": 0,
"voipSmsCount": 0,
"lat": "38",
"lng": "-97"
}
]
}
},
"success": true,
"output": "json"
}
}
}
Most Active Visit Times
GET
https://{{account_id}}.acquire.io/api/v1/analytics/chat/most-active-visit-times
Retrieve data for most active visit times.
Query Parameters
Headers
{
"data": {
"mostActiveVisitTimes": {
"data": {
"graphRow": {
"data": [
{
"label": "05 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "06 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "07 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "08 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "09 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "10 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "11 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "12 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "01 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "02 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "03 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "04 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "05 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "06 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "07 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "08 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "09 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "10 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "11 PM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "12 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "01 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "02 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "03 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
},
{
"label": "04 AM",
"00 AM": 0,
"02 AM": 0,
"04 AM": 0,
"06 AM": 0,
"08 AM": 0,
"10 AM": 0,
"12 PM": 0,
"14 PM": 0,
"16 PM": 0,
"18 PM": 0,
"20 PM": 0,
"22 PM": 0
}
]
}
},
"success": true,
"output": "json"
}
}
}
Pages with Most Chats
GET
https://{{account_id}}.acquire.io/api/v1/analytics/chat/pages-with-most-chats
Retrieve data for pages with the most chats.
Query Parameters
Headers
{
"data": {
"pagesWithMostChats": {
"data": {
"graphRow": {
"data": [
{
"url": "https://test1.acquire.io/simulate",
"chats": 195,
"percentage": "89.86"
},
{
"url": "https://test1.acquire.io/simulate?page=features",
"chats": 11,
"percentage": "5.07"
}
]
}
},
"success": true,
"output": "json"
}
}
}
Visitor Reference
GET
https://{{account_id}}.acquire.io/api/v1/analytics/chat/visitor-reference
Retrieve data for the pages visitors were on before visiting your site (also known as reference pages).
Query Parameters
Headers
{
"data": {
"visitorReference": {
"data": {
"graphRow": {
"data": [
{
"source": "https://test1.acquire.io/simulate?page=contact",
"chats": 3,
"percentage": "37.50"
},
{
"source": "http://test1.acquire.io/acquire_widget/index.html",
"chats": 2,
"percentage": "25.00"
}
]
}
},
"success": true,
"output": "json"
}
}
}
Last updated